How to Resolve Debt With Phoenix Financial Services

George Simons | February 01, 2025

Fact-checked by Patrick Austin, J.D.

Patrick Austin
Attorney from George Mason
Patrick Austin, JD

Patrick Austin is a licensed attorney with a background in data privacy and information security law. Patrick received his law degree at George Mason University's Antonin Scalia Law School, where he served as the Editor-in-Chief for the National Security Law Journal.

George Simons
Co-Founder of SoloSuit
George Simons, JD/MBA

George Simons is the co-founder and CEO of SoloSuit. He has helped Americans protect over $1 billion from predatory debt lawsuits. George graduated from BYU Law school in 2020 with a JD-MBA. In his spare time, George likes to cook, because he likes to eat.

Edited by Hannah Locklear

Hannah Locklear
Editor at SoloSuit
Hannah Locklear, BA

Hannah Locklear is SoloSuit’s Marketing and Impact Manager. With an educational background in Linguistics, Spanish, and International Development from Brigham Young University, Hannah has also worked as a legal support specialist for several years.

Summary: Feeling overwhelmed by Phoenix Financial Services? Validate the debt, know your FDCPA rights, and negotiate a settlement. SoloSettle makes the process simple!

If you are being contacted by a debt collector with Phoenix Financial Services, it is perfectly understandable if you are feeling stressed, frustrated and anxious about the future. Do not fret. You have legal rights and options for getting your debt issue resolved. For example, you could engage with Phoenix Financial Services and try to negotiate a debt settlement.

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What is Phoenix Financial Services?

Phoenix Financial Services is a debt collection agency based in Indiana (specifically Indianapolis) that has been in business since 2014. The company focuses on third party debt collection and is listed as a domestic limited liability company. According to the Indiana Secretary of State's Office, Phoenix Financial Services maintains a perpetual business license with five full-time employees and annual revenue of close to $500,000.00.

Ready to contact a Phoenix Financial Services debt collector to discuss your options? They should work with you to find a solution that fits best. Use the Phoenix Financial Services phone number below:

Who does Phoenix Financial Services collect for?

Phoenix Financial Services collects for auto loan companies, personal loan companies, credit card companies, etc.

Read Phoenix Financial Services reviews online

If you want to know what other people have shared about their debt collection experience with Phoenix Financial Services, then take a moment to check out these real online reviews:

It’s fair to say the online reviews of Phoenix Financial Services are not all positive. Nevertheless, the mixed reviews should not serve as a hindrance to you taking steps to engage with Phoenix Financial Services to work toward a resolution to your debt collection matter.

Generally speaking, debt collectors - including debt collectors affiliated with Phoenix Financial Service - are open to working with people to resolve a debt issue. Proactive communication is critically important.

Negotiate a debt settlement with Phoenix Financial Services

If you know the debt is yours and will need to be repaid, then you can take proactive steps to try and negotiate a debt settlement. Phoenix Financial Services may be amenable to a settlement for a lesser amount than what is actually owed. Phoenix Financial Services may also agree not to report your account to credit bureaus once you pay the settlement.

Here are some steps you can take to effectively negotiate a debt settlement with Phoenix Financial Services:

  1. Objectively assess your financial situation. Make sure you write down everything you owe, including the type of debt and the total amount. Go through your monthly budget to determine if you have sufficient funds to make a reasonable payment toward a settlement. This analysis should take your monthly income and your expenses (e.g., rent/mortgage, food, savings, etc.) into consideration. Why? Because this calculation will help you in deciding whether you can realistically make a lump-sum payment if a settlement is agreed upon.
  2. Contact Phoenix Financial Services. Once you have your financial situation figured out, you can contact the debt collector to kick off settlement talks. It's a good idea to start the negotiations with an opening offer that is lower than the amount you can actually pay toward the debt. This strategy will give you some flexibility to engage in productive negotiations.
  3. Get the Settlement Terms in Writing. If you have success reaching a debt agreement with Phoenix Financial Services, make sure to get the terms and provisions in writing. If the debt collector drafts the agreement, read through the document carefully and make sure you understand the terms and conditions. If you have any questions or concerns about the settlement agreement, be sure to address them with the debt collector.
  4. Make a timely payment. Once the debt settlement agreement is in place and signed, make your payment on or before the agreed-upon date.

Get additional insight into how to effectively settle your debt with Phoenix Financial Services by watching this informative video:

SoloSettle makes it easy to start the debt settlement negotiation process.

Know your rights when Phoenix Financial Services contacts you to collect a debt

It is important to know that you have legal rights under the Fair Debt Collection Practices Act. The FDCPA states guidelines and rules that dictate how debt collectors can act. Some of the restrictions on companies such as Phoenix Financial Services include:

  • Debt collectors are not allowed to contact you at your place of employment.
  • Debt collectors are prohibited from threatening you with a lawsuit.
  • Debt collectors cannot contact you prior to 8:00 AM in the morning or after 9:00 PM at night.
  • Debt collectors cannot use rude or vulgar language when talking to you on the phone or in emails or texts.

If you are a victim of any of these debt collection practices, file a report with the CFPB, FTC, or your state's attorney general. You might even consider filing a counterclaim, because you could be eligible for up to $1,000 in compensation per FDCPA violation.

Defend yourself if Phoenix Financial Services sues you

The first step to winning a debt lawsuit against Phoenix Financial Services is to file a written Answer to the case. This is where most people mess up. Many consumers aren't sure how to respond to a debt lawsuit, so they ignore it. Next thing they know, a default judgment is entered against them and their wages are being garnished.

You can avoid a default judgment when you respond to your case against Phoenix Financial Services. Follow these three steps to respond:

  1. Answer each issue listed in the Complaint document.
  2. Assert your affirmative defenses.
  3. File the Answer in court, and send a copy to Phoenix Financial Services.

Now, let's break down these steps a little further. Don't like reading? Check out this video instead:

1. Answer each issue listed in the Complaint document.

When you're sued for a debt, you should receive a Summons and Complaint. These are legal documents that notify you of a debt lawsuit and list the specific claims against you. When you make your Answer document, the first and most important thing you'll do is include a section where you respond to each claim from the Complaint, individually.

Answer each claim by using one of the following responses:

  • Deny the claim—like saying, “prove it.”
  • Admit the claim—like saying, “this is true.”
  • Deny due to lack of knowledge—like saying, “I don't know.”

Most attorneys suggest that you deny as many claims as possible. This forces Phoenix Financial Services to do more work to prove their case. If you admit everything, the court will side with Phoenix Financial, and you will probably lose.

Draft your Answer in minutes with SoloSuit.

2. Assert your affirmative defenses

After you've responded to each claim, add a section for your affirmative defenses. These are legal reasons that Phoenix Financial Services should lose the case. Here are some common examples of affirmative defenses for debt lawsuits:

  • The account with the debt is not your account.
  • The contract was already canceled. Therefore you don'Howt owe the creditor anything.
  • The statute of limitations has expired. A statute of limitations is a law that sets a deadline on an action. Creditors and debt collections agencies can only sue you for a debt if they are within this deadline. Read our section on the statute of limitations below to learn more.
  • The debt has been paid or excused.
  • The debt has been partially paid.
  • You were a co-signer but were not informed of your rights as a co-signer.

This is your turn to give your side of the story. Keep in mind that you only have one chance to declare your affirmative defenses, and that's in your Answer. If you skip this opportunity, you won't be able to bring it up in court later on.

Make the right defense the right way with SoloSuit.

3. File the Answer in court, and send a copy to Phoenix Financial Services.

With a completed Answer document, you're ready to submit your case to the court. File your Answer before the deadline which is 14-35 days, depending on which state you live in. Some courts require you to file your Answer online, while others accept it through the mail or in person. Make sure to sign your Answer document, because most courts will reject any legal documents without signatures.

After you've filed your Answer, print a copy and send it to the attorneys representing Phoenix Financial Services. Their address and contact information should be listed in the Summons document. Send the Answer via certified mail with a return receipt requested. This can serve as documentation that you properly delivered your Answer to the opposing side.

SoloSuit can help you file your Answer in all 50 states.

Summary: Take these actions if you are sued by Phoenix Financial Services

Here's a quick recap of actions to take if Phoenix Financial Services sues you:

  • Know your rights under the FDCPA.
  • Write down any telephone call details if they call you before 8 am or after 9 pm. Also, write down if they contact you at work and/or use abusive and threatening language.
  • Draft a written Answer where you respond to each claim being made against you.
  • In the Answer, think about raising at least one affirmative defense, such as the statute of limitations. Also insist that Phoenix Financial Services provide proof of the amount you owe and that you are the one who owes the debt.
  • File your Answer within the required timeframe, or you will lose the case by default.
  • Send a copy of your Answer to Phoenix Financial Services.
  • After you’ve filed an Answer, contact Phoenix Financial Services to negotiate and settle the debt before the court date. This will help you avoid additional interest charges, court costs, and other legal fees.

Debt collection lawsuits are no fun, but don't despair. With the assistance of Solo, you can avoid default judgment and negotiate to settle your debt for less.

Best of luck!

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How to Answer a Summons for debt collection in all 50 states

Here's a list of guides on how to respond to a debt collection lawsuit in each state:

The Ultimate 50 State Guide

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Below are some resources on how to use an arbitration clause to your advantage and win a debt lawsuit.

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Wage garnishment

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The Debt Hotline

Hosted by Team Solo, The Debt Hotline breaks down debt and personal finance topics with help from attorneys, financial experts, and industry pros. We respond to real questions to help you navigate debt with knowledge and courage.

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