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How to Respond to Capital Accounts

George Simons | January 23, 2025

George Simons
Co-Founder of SoloSuit
George Simons, JD/MBA

George Simons is the co-founder and CEO of SoloSuit. He has helped Americans protect over $1 billion from predatory debt lawsuits. George graduated from BYU Law school in 2020 with a JD-MBA. In his spare time, George likes to cook, because he likes to eat.

Edited by Hannah Locklear

Hannah Locklear
Editor at SoloSuit
Hannah Locklear, BA

Hannah Locklear is SoloSuit’s Marketing and Impact Manager. With an educational background in Linguistics, Spanish, and International Development from Brigham Young University, Hannah has also worked as a legal support specialist for several years.

Summary: When Capital Accounts contacts you about a debt, verify its validity, respond quickly to avoid legal issues, and negotiate a settlement to resolve it. Use Solo to negotiate online and streamline the process.

Debt collection calls can disrupt your day without warning. When Capital Accounts calls, you should know what to say and how to keep communication formal. The best way to cope is to focus on repairing any damage to your credit as quickly as possible. At Solo, we want to help consumers like you feel confident when corresponding with debt collectors and assist both you and the creditor in reaching workable solutions.

Capital Accounts calls you because they want money. If you are going through tough financial times, those calls can add to your anxiety. But you cannot just brush them away. If you do, the debt will not disappear, nor will the company stop contacting you.

Many consumers are apprehensive when going against debt collection companies. However, experience has shown that engaging debt collectors yields better results. The first tip is to use written communication to preserve a record of your conversations. Also, keep conversations formal.

SoloSuit’s Debt Validation Letter is a great tool for responding to debt collectors. With it, you request Capital Accounts confirm the debt details. It is advisable to have all facts regarding the debt to be certain it is yours. Afterward, it will be easier to correspond with the company. Let’s look closely at Capital Accounts, who it is, and who it collects for. Then, we will discuss how you can work closely with the debt collector to resolve a delinquent account.

Settle debt with Capital Accounts

You can negotiate debt settlement at any stage of the collections process. SoloSettle makes it easy.

Settle with SoloSettle

What is Capital Accounts?

Capital Accounts, LLC, now known as Synergetic Communication, Inc., is a legitimate debt collection agency based in Franklin, Tennessee. It specializes in collecting debts from consumers who have defaulted on payments.

Ready to resolve your debt with Capital Accounts (Synergetic Communication)? Here is the Capital Accounts phone number and other contact information:

  • Phone number: (800) 282-3214
  • Mailing Address: PO Box 680608, Franklin, TN 37068
  • Physical Address: 4107 Mallory Lane, Suite 302 Franklin, TN 37067
  • Email: service@usecapital.com
  • Website: usecapital.com

The company’s Better Business Bureau profile and the Consumer Financial Protection Bureau (CFPB) website keep records of Capital Accounts reviews from consumers. You can read these online at any time.

Exercise your rights when Capital Accounts contacts you

If debt collection agencies had their way, they would cause endless misery to consumers. Hence, the Fair Debt Collection Practices Act (FDCPA) was enacted to prevent them from taking advantage of helpless consumers. The guidelines state that Capital Accounts should not:

  • Collect a debt that you do not owe
  • Ask for more money after paying the reduced settlement deal
  • Add a paid-off debt to your credit report
  • Contact your loved ones to ask about your debt
  • Call you numerous times a day
  • Threaten you with arrest or confiscation of essential documents

Report these and other bad business practices you experience while dealing with Capital Accounts agents. Examples of organizations to submit a complaint include FTC, CFPB, and BBB. These institutions follow up on the collection agencies to ensure they respond to your complaint.

Who does Capital Accounts collect for?

Capital Accounts’ clients transverse several industries. They collect past-due debts for healthcare providers, software development companies, and real estate companies, among others. Due to their varied clientele, you may hear from the company if you have past-due medical bills, owe your landscaping company money, or the caterer for your past event wants you to pay a late account.

Steps to respond to Capital Accounts lawsuit

Capital Accounts can sue you if they feel you can afford to pay but refuse to do so. If you have received a lawsuit letter from them, do not despair; there is still a chance to negotiate for a settlement.

You must respond to the court Summons and Complaint within your state’s deadline. Failure to respond in time will likely lead to a default judgment against you. With a default judgment, Capital Accounts can garnish your wages, freeze your bank account, and even put liens on your property. Avoid default judgment by responding to the Summons and Complaint with a written Answer.

Take the following three steps to respond to a lawsuit:

1. Answer each claim listed in the Complaint

The Complaint is a document in the lawsuit that lists Capital Accounts' allegations against you. You must respond to each claim in the corresponding order using one of these three replies:

  • Admit: You agree with Capital Accounts’ allegation against you
  • Deny: You do not agree to the claim, and you want Capital Accounts to prove the allegations are true
  • Deny due to lack of knowledge: You cannot answer because you do not have all the information.

Agreeing to all the allegations means the court may favor Capital Accounts.

Respond to Capital Account’s claims in minutes online.

2. Assert your affirmative defenses

Affirmative defenses are your reasons for not accepting responsibility for the debt. These responses determine the weight of your case and if the judge will rule in your favor. Some affirmative defenses you can use are:

  • The debt in question was paid off or canceled
  • The account details are incorrect
  • The debt has expired
  • Capital Accounts lack legal standing to collect the debt from you
  • The debt is the result of fraud

SoloSuite can help you prepare affirmative defenses to increase your chances of settling the case. The steps are simple to follow, and your document will be ready in fifteen minutes.

Make the right defense the right way.

3. File the Answer in court and send a copy to Capital Accounts

After confirming the deadline for filing in your state, make three copies of the Answer and file one copy with the court. Send the other copy to Capital Accounts lawyers and keep the last one in your records.

SoloSuit can file your Answer for you in all 50 states.

Check out this video to learn more about these three steps:

Filing an Answer is the first step in protecting your interests in a lawsuit. It will block a default judgement, but it is only the first step in resolving the lawsuit. If you have any schedule court hearings or trials, be sure to attend or you will likely lose the case.

And if you’re attempting to settle the debt, or waiting for a ruling on your affirmative defenses, you still have an obligation to track the case through the court system. The responsibility is on you to show up for any hearings.

Negotiate debt settlement with Capital Accounts

You can resolve the debt outside of court even after Capital Accounts sues you by requesting debt settlement. SoloSettle helps you negotiate and reach a debt settlement with collectors like Capital Accounts. Unlike the big debt settlement companies, SoloSettle lets you stay in charge of your account and does not put you at risk of sinking deeper into debt.

When you are done negotiating and have agreed on a settlement amount, write down the agreement and have Capital Accounts sign it. Make copies so you always have proof of the company’s settlement agreement.

Settle with SoloSettle

Make an Offer

Responding to Capital Accounts does not have to be daunting. Use a Debt Validation Letter to respond to collection letters and calls. You can create your document quickly using SoloSuit. Ensure you respond to each debt collection lawsuit with the Answer. You can get out of debt quicker by using SoloSettle.

To learn more about how to settle your debt, watch this video:

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