Start My Answer

Adjuster - Defined

Dena Standley | March 06, 2023

Dena Standley
Legal Expert, Paralegal
Dena Standley, BA

Dena Standley is a seasoned paralegal with more than 20 years of experience in legal research and writing, having received a certification as a Legal Assistant/Paralegal from Southern Technical College.

Edited by Hannah Locklear

Hannah Locklear
Editor at SoloSuit
Hannah Locklear, BA

Hannah Locklear is SoloSuit’s Marketing and Impact Manager. With an educational background in Linguistics, Spanish, and International Development from Brigham Young University, Hannah has also worked as a legal support specialist for several years.

Insurance adjusters are like ^^

Summary: An adjuster assesses damages, evaluates the cost of repairs, and establishes the validity of insurance claims. They interview witnesses and claimants, talk to the police, and review hospital records to determine if the company is liable and if the estimate is reasonable.

Insurance companies do not pay out claims without first investigating them. They hire insurance claims adjusters to determine that the company is liable and the claim amount is not exaggerated.

But they are not the only people to use adjusters. You can hire one, too, to ensure that the insurer does not underestimate your damages.

While you can investigate and estimate personal or property settlements, an adjuster is more qualified to do the job. They are less likely to overlook less obvious expenses such as demolition and cleaning costs.

What are the different types of adjusters?

All adjusters perform similar tasks. They only differ based on who hires them, how, and why. The different types of adjusters are as follows:

  • Insurer adjusters
  • Public adjusters
  • Independent adjusters

Here is an explanation of how each adjuster works.

How do insurer adjusters work?

Insurer adjusters work for a specific insurance company. Whenever you file a claim with your insurer, their adjuster goes to work to investigate your claims. They determine whether:

  • The claim is fraudulent.
  • Your policy covers the damages.
  • The company is liable.
  • The amounts are correct.

Adjusters also decide how much the insurer should pay you and authorize such payments. To do so, insurer adjusters will interview you and any witnesses. They will evaluate the damages and go through records to ascertain facts.

You should be honest with insurer adjusters but not feel intimidated to stand up for your rights. Remember that they work for the insurance company and aim to negotiate the lowest payment possible. So, if you feel they are unfair, you can hire a public adjuster to help.

What does a public adjuster do?

A public adjuster works for individual consumers like you to advise on how much damages will cost to repair. They should have a license to practice in your state.

Suppose that you insure your home against natural disasters. If a hurricane destroys the garage, the insurance company should pay to demolish the rubble and rebuild the garage. But you may not know how much you will need to repair the damages. So you hire a public adjuster to work out the costs for you.

As we said earlier, a public adjuster knows to recognize seemingly minor costs that can quickly add up.

Example: A fellow driver rear-ended Harold’s car at a pedestrian crossing. Harold had stopped in accord with the stoplights. The other driver accepted liability, and his insurance agreed to pay. But Harold knew nothing about the cost of car parts and the labor the car needed. So he hired a public adjuster to help. The adjuster examined the damages, talked with a mechanic to establish the cost of repairs, and reviewed Harold's and the other driver's insurance policies. After confirming the estimates, he helped Harold file a claim with the insurance. The public adjuster got paid a percentage of Harold's compensation.


In cases where you feel the public adjuster is not helping, you can hire an attorney and pursue litigation.

Win debt collection lawsuits without an attorney.

Who are independent adjusters?

Independent adjusters work like insurer adjusters. The only difference is that rather than be full-time employees, they work as freelancers, taking on jobs on a contract or as-need-be basis. These adjusters help insurance companies who are overwhelmed by claims. They also work for insurers who don’t have an office or regular adjusters near the claimant.

Independent adjusters can advise but cannot represent homeowners in case of claims. You would need to pay a public adjuster to act on your behalf. As shown in the example above, adjusters get paid part of your award, so you do not need to pay them upfront.

Who can work as an adjuster?

You do not need much education to work as an insurance claim adjuster. Sometimes you must be 18 years or older, have a high school diploma or a GED equivalent, and be a bonafide citizen of your state. You may also need to take an insurance exam to obtain a license. Some positions require a college degree, but it's not the norm.

But as with every profession, it is the soft skills that matter most. A claims adjuster needs good communication skills, self-discipline, and motivation to work. You must also be reliable for someone to want to hire you.

Who is an adjuster?

An insurance claims adjuster or examiner investigates damages claims to ensure they are not fraudulent and estimates are the correct amounts.

An adjuster can work for an insurance company or an individual consumer to protect their rights when paying or filing a claim.

Settle your debt collection lawsuit without an attorney.

What is SoloSuit?

SoloSuit makes it easy to fight debt collectors.

You can use SoloSuit to respond to a debt lawsuit, to send letters to collectors, and even to settle a debt.

SoloSuit's Answer service is a step-by-step web-app that asks you all the necessary questions to complete your Answer. Upon completion, we'll have an attorney review your document and we'll file it for you.

Respond with SoloSuit

Get Started

>>Read the FastCompany article: Debt Lawsuits Are Complicated: This Website Makes Them Simpler To Navigate

>>Read the NPR story on SoloSuit. (We can help you in all 50 states.)

How to answer a summons for debt collection in your state

Here's a list of guides for other states.

All 50 states.



Guides on how to beat every debt collector

Being sued by a different debt collector? Were making guides on how to beat each one.


We have answers

Join our community of over 40,000 people.


You can ask your questions on the SoloSuit forum and the community will help you out. Whether you need help now are are just look for support, we're here for you.


Get Started

Win against credit card companies

Is your credit card company suing you? Learn how you can beat each one.

Going to Court for Credit Card Debt — Key Tips

How to Negotiate Credit Card Debts

How to Settle a Credit Card Debt Lawsuit — Ultimate Guide

Get answers to these FAQs

Need more info on statutes of limitations? Read our 50-state guide.

Why do debt collectors block their phone numbers?

How long do debt collectors take to respond to debt validation letters?

What are the biggest debt collector companies in the US?

Is Zombie Debt Still a Problem in 2019?

SoloSuit FAQ

If a car is repossessed, do I still owe the debt?

Is Portfolio Recovery Associates Legit?

Is There a Judgment Against Me Without my Knowledge?

Should I File Bankruptcy Before or After a Judgment?

What is a default judgment?— What do I do?

Summoned to Court for Medical Bills — What Do I Do?

What Happens If Someone Sues You and You Have No Money?

What Happens If You Never Answer Debt Collectors?

What Happens When a Debt Is Sold to a Collection Agency

What is a Stipulated Judgment?

What is the Deadline for a Defendants Answer to Avoid a Default Judgment?

Can a Judgement Creditor Take my Car?

Can I Settle a Debt After Being Served?

Can I Stop Wage Garnishment?

Can You Appeal a Default Judgement?

Do I Need a Debt Collection Defense Attorney?

Do I Need a Payday Loans Lawyer?

Do student loans go away after 7 years? — Student Loan Debt Guide

Am I Responsible for My Spouses Medical Debt?

Should I Marry Someone With Debt?

Can a Debt Collector Leave a Voicemail?

How Does Debt Assignment Work?

What Happens If a Defendant Does Not Pay a Judgment?

How Does Debt Assignment Work?

Can You Serve Someone with a Collections Lawsuit at Their Work?

What Is a Warrant in Debt?

How Many Times Can a Judgment be Renewed in Oklahoma?

Can an Eviction Be Reversed?

Does Debt Consolidation Have Risks?

What Happens If You Avoid Getting Served Court Papers?

Does Student Debt Die With You?

Can Debt Collectors Call You at Work in Texas?

How Much Do You Have to Be in Debt to File for Chapter 7?

What Is the Statute of Limitations on Debt in Washington?

How Long Does a Judgment Last?

Can Private Disability Payments Be Garnished?

Can Debt Collectors Call From Local Numbers?

Does the Fair Credit Reporting Act Work in Florida?

The Truth: Should You Never Pay a Debt Collection Agency?

Should You Communicate with a Debt Collector in Writing or by Telephone?

Do I Need a Debt Negotiator?

What Happens After a Motion for Default Is Filed?

Can a Process Server Leave a Summons Taped to My Door?

Learn More With These Additional Resources:

Need help managing your finances? Check out these resources.

How to Make a Debt Validation Letter - The Ultimate Guide

How to Make a Motion to Compel Arbitration Without an Attorney

How to Stop Wage Garnishment — Everything You Need to Know

How to File an FDCPA Complaint Against Your Debt Collector (Ultimate Guide)

Defending Yourself in Court Against a Debt Collector

Tips on you can to file an FDCPA lawsuit against a debt collection agency

Advice on how to answer a summons for debt collection.

Effective strategies for how to get back on track after a debt lawsuit

New Hampshire Statute of Limitations on Debt

Sample Cease and Desist Letter Against Debt Collectors

The Ultimate Guide to Responding to a Debt Collection Lawsuit in Utah

West Virginia Statute of Limitations on Debt

What debt collectors cannot do — FDCPA explained

Defending Yourself in Court Against Debt Collector

How to Liquidate Debt

Arkansas Statute of Limitations on Debt

Youre Drowning in Debt — Heres How to Swim

Help! Im Being Sued by My Debt Collector

How to Make a Motion to Vacate Judgment

How to Answer Summons for Debt Collection in Vermont

North Dakota Statute of Limitations on Debt

ClearPoint Debt Management Review

Indiana Statute of Limitations on Debt

Oregon Eviction Laws - What They Say

CuraDebt Debt Settlement Review

How to Write a Re-Aging Debt Letter

How to Appear in Court by Phone

How to Use the Doctrine of Unclean Hands

Debt Consolidation in Eugene, Oregon

Summoned to Court for Medical Bills? What to Do Next

How to Make a Debt Settlement Agreement

Received a 3-Day Eviction Notice? Heres What to Do

How to Answer a Lawsuit for Debt Collection

Tips for Leaving the Country With Unpaid Credit Card Debt

Kansas Statute of Limitations on Debt Collection

How to File in Small Claims Court in Iowa

How to File a Civil Answer in Kings County Supreme Court

Roseland Associates Debt Consolidation Review

How to Stop a Garnishment

Debt Eraser Review

Do Debt Collectors Ever Give Up?

Can They Garnish Your Wages for Credit Card Debt?

How Often Do Credit Card Companies Sue for Non-Payment?

How Long Does a Judgement Last?

​​How Long Before a Creditor Can Garnish Wages?

How to Beat a Bill Collector in Court

Not sued yet?

Use our Debt Validation Letter.


Out Debt Validation Letter is the best way to respond to a collection letter. Many debt collectors will simply give up after receiving it.


Let's Do It

It only takes 15 minutes.

And 50% of our customers' cases have been dismissed in the past.


"Finding yourself on the wrong side of the law unexpectedly is kinda scary. I started researching on YouTube and found SoloSuit's channel. The videos were so helpful, easy to understand and encouraging. When I reached out to SoloSuit they were on it. Very professional, impeccably prompt. Thanks for the service!" - Heather



Get Started