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How to Settle Debt With Franklin Collection Services

George Simons | January 23, 2025

George Simons
Co-Founder of SoloSuit
George Simons, JD/MBA

George Simons is the co-founder and CEO of SoloSuit. He has helped Americans protect over $1 billion from predatory debt lawsuits. George graduated from BYU Law school in 2020 with a JD-MBA. In his spare time, George likes to cook, because he likes to eat.

Edited by Hannah Locklear

Hannah Locklear
Editor at SoloSuit
Hannah Locklear, BA

Hannah Locklear is SoloSuit’s Marketing and Impact Manager. With an educational background in Linguistics, Spanish, and International Development from Brigham Young University, Hannah has also worked as a legal support specialist for several years.

Summary: To settle debt with Franklin Collection Services, validate the debt, negotiate for a reduced amount, secure a written settlement agreement, and pay as agreed. Solo can help you with all this and more.

Has Franklin Collection Services Inc., commonly called "FCS," contacted you? It can be a scary experience having a debt sent to collections. What can you do to get out of the situation? If Franklin Collection Services sues you, respond to the lawsuit. You can also request to settle the debt for less than you owe. If the debt collector accepts your offer, you may be out of debt sooner than you imagined.?

Engaging with Franklin Service, Inc. does not mean you are waiving your rights. The Fair Debt Collection Practices Act (FDCPA) protects consumers at the federal level, and most states have similar laws. It is empowering to know your rights because, in addition to giving you information, it boosts your confidence. In this article, you will discover a few things, including:

  • What is Franklin Collection Services?
  • Your rights when dealing with Franklin Collection Services
  • How to deal with a debt collection lawsuit
  • Your negotiating powers

Settle debt with Franklin Collection Services

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What is Franklin Collection Services?

Since 1980, Franklin Service, Inc. (FSI) has operated out of a 22,000-square-foot facility designed for expansion in Tupelo, Mississippi. As a licensed and bonded collection agency in the United States, they follow up with customers to retrieve debts. Among their services are:

  • Credit bureau reporting
  • Debt collection through mail and phone calls
  • Skip tracing services

Below is the Franklin Collection Services phone number and other contact information:

  • Phone number: 662-844-7776
  • Toll-Free: 800-262-7590
  • Address: 2978 West Jackson Street, Tupelo, MS 38801
  • Mailing Address: P.O. Box 3910, Tupelo, MS 38801

Who does Franklin Collection Services, Inc. collect for?

Franklin Service, Inc. collects for medical providers and healthcare companies. Franklin Collection Services even has a medical marketplace dedicated to healthcare providers. It works with customers on a contingency basis to collect past-due debts. It is licensed to collect in all 50 states. According to customer comments on the BBB website, Franklin Collection Services collects medical bills for OCH Regional Medical Center.

Where can I find Franklin Collection Services reviews?

On a scale of A+ to F, Franklin Collection Services Inc. has had an A+ rating from the Better Business Bureau since 2004. Consumers have also left Franklin Collection Services reviews on the BBB profile.

In addition, the CFPB consumer database reports Franklin Collection Services reviews submitted by consumers over the last ten years.

Finally, Franklin Collection Services reviews on Google show how important it is to engage with the company’s debt collectors if you want to find a solution to your debt problem. Let’s look at a real Franklin Collection Services review from Katelyn:

“So the first time I called this place I was only able to talk to a robot, there was no other options and they just wanted my social security # and debit card info. Was obviously too scared to do that. But the next time I called a few weeks later I was directed to somebody immediately and got my debt taken care of. The lady who I spoke too on the phone was extremely nice despite all the bad reviews on here. I’ve also seen some people say this place is a scam, but it’s legit y’all. If you are being contacted by them you probably do owe money. They said give them 30 days to get it off my credit. No idea what happened the first time I called.”

As a consumer, you must know your rights regarding debt collection. But more importantly, you should know that communicating with debt collectors is the best way to resolve an unpaid debt. Don’t bury your head in the sand. Instead, be proactive in communicating about your debt resolution options.

Know your rights under the FDCPA before responding to Franklin Collection Services

To collect a debt from you, third-party debt collectors must abide by the Fair Debt Collection Practices Act. Knowing your debt rights can save you a lot of headaches and prevent you from paying debts you don't owe.

For example, you may request verification of the debt under Section 1692g of Title 15 of the United States Code. For Franklin Collection Services to verify that this is your debt, you must send them a Debt Validation Letter within 30 days.

Based on the FDCPA rules, here are some things that debt collectors cannot do:

  • Call you before 8 a.m. or after 9 p.m.
  • Threaten to take legal action that they cannot or do not plan to take
  • Pretend to be government agencies or police officers
  • Discuss your debt with unauthorized third parties
  • Lie about or misrepresent who they are
  • Use any abusive, threatening, or vulgar language when discussing your debt with yo.

FCS knows the rules, and you should, too. This knowledge equips both parties to be on the same page as you work to resolve the account.

What should I do if Franklin Collection Services sues me?

As a last-ditch effort, Franklin Collection Services can sue you for payment. In most cases, debtors who don't appear in court lose by default. A default judgment allows the debt collector to garnish your wages, levy your bank account, or both.

Follow these three steps to respond to a Franklin Collection Services lawsuit:

  1. Answer each claim listed in the Complaint
  2. Assert your affirmative defenses
  3. File the Answer in court and send a copy to Franklin Collection Services

Below, we’ll explore each of these steps in detail. Alternatively, watch this video to learn more about how to answer a debt lawsuit against FCS:

1. Answer each claim listed in the Complaint

When you receive a Summons and Complaint, you are officially involved in a lawsuit. The Summons lets you know you are being sued, while the Complaint explains why. These documents may have different names in some states, such as a Citation and Petition in Texas.

The Complaint contains several numbered paragraphs that outline the lawsuit. Read the Complaint carefully, don't guess, and Answer each Complaint as follows:

  • It is true, you admit – Example: Say you live in Orange County and work at XYZ Construction. You would admit to that part of the Complaint.
  • It is untrue; you deny it. Example: It is clear to you that you owe a certain amount to the person named, but do not assume that you owe a particular amount, and don't guess!
  • The statement cannot be verified since you lack sufficient knowledge. You might assume a collection agency is licensed and bonded when it files a lawsuit, but you have no proof and have never seen its license.

Most attorneys recommend that you deny as many claims as possible. Denying a claim is the same as asking FCS to prove each of their claims, and if they can’t, there is a chance the case will be dismissed.

Draft and file your Answer online in minutes.

2. Assert your affirmative defenses

Affirmative defenses explain why the plaintiff has no case and are ways to defend yourself from lawsuits. These defenses must be listed in your Answer and are one-of-a-kind opportunities to tell your side of the story.

The statute of limitations is one of the most common defenses used. It is a law that limits a lawsuit's action period. Before making a payment or agreeing to a repayment plan for an old debt, check the statute of limitations to see if you can be sued or if FCS can collect.

You may argue that the debt collector cannot file a lawsuit against you after the legal time limit has expired. Here is SoloSuit’s handy tool for finding the statute of limitations in your state.

Make the right defense the right way with SoloSuit.

3. File the Answer in court and send a copy to Franklin Collection Services

You are now ready to file your Answer after responding to the Complaint paragraphs and asserting your affirmative defenses. If you do not file your Answer correctly, the document is worthless, just like doing homework without submitting it.

It's easier with SoloSuit’s Answer since you don't need to buy a printer or figure out whether you need Priority Mail or Certified Mail. You can have SoloSuit review your Answer and file it for you. We will also find the right court to file your response.

Now, let’s consider an example.

Example: Jane is sued by Doe Debt collectors for a $2,000 debt in Texas. She uses SoloSuit to respond to the lawsuit. Jane denies most of the allegations and asserts her affirmative defenses in her Answer document. Jane lists the expired statute of limitations on debt as one of her defenses, which is only four years. After waiting a few weeks, Jane was happy to learn that FCS had dismissed the case.


Negotiate with Franklin Collection Services to settle the debt for less

Negotiating with Franklin Collection Services can work for you if you prefer a collection account to be settled out of court. Make an offer to Franklin Collection Service with SoloSettle. You can request a lower settlement amount. Below are the steps for the debt settlement process.

Evaluate your finances

Take a hard look at your personal finances and determine how much you can afford to offer to settle the debt. Once you have that information, you’re ready to move on to the next step.

Send a debt settlement offer

To get Franklin Service, Inc. to settle, you must convince them that you cannot afford to pay the debt in full. The company may vet your income and assets to verify your claims. Let the representatives you speak with know if you are facing financial hardships due to health, loss of employment, or other life changes. Start with a reasonable offer, such as 40% or 50% of the debt. The company may accept or ask you to go a little higher.

You may wish to start the process by speaking with a representative, following up with a written debt settlement offer letter, and continuing to use written communication throughout the process.

Get a Settlement Agreement in writing

After agreeing to a reduced amount, make a debt settlement agreement detailing the settlement amount and whether you will pay it in installments or as a one-time lump-sum amount and the due date. You and Franklin Collection Services, Inc. should sign the document before you authorize payment.

Make the payment

Once you have the signed Settlement Agreement, make sure you initiate the payment within the agreed-upon time frame.

Let’s explore another example.

Example: Sue received a debt collection call from Franklin Collection Services regarding a $7,000 debt. She promptly responded with a debt validation letter, and Franklin’s reply was suitable to determine that the debt did belong to Sue. Sue found SoloSettle and used it to offer to settle the debt for $3,000. Franklin Collection Services countered with an offer to settle for $5,500. Sue’s budget only allowed for a $4,000 settlement, so she countered again, stating that this was the most she could pay. Franklin’s Collection Services accepted the offer. Both parties signed the final Debt Settlement Letter, and Sue paid the $4,000–s$3,000 less than she owed and avoided a court battle.


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