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Why Is CBV Collections Calling Me? How to Settle Your Debt

George Simons | January 23, 2025

George Simons
Co-Founder of SoloSuit
George Simons, JD/MBA

George Simons is the co-founder and CEO of SoloSuit. He has helped Americans protect over $1 billion from predatory debt lawsuits. George graduated from BYU Law school in 2020 with a JD-MBA. In his spare time, George likes to cook, because he likes to eat.

Edited by Hannah Locklear

Hannah Locklear
Editor at SoloSuit
Hannah Locklear, BA

Hannah Locklear is SoloSuit’s Marketing and Impact Manager. With an educational background in Linguistics, Spanish, and International Development from Brigham Young University, Hannah has also worked as a legal support specialist for several years.

Summary: Resolve debt with CBV Collections by validating it first. Negotiate a fair settlement, ensuring terms are in writing, then pay as agreed to close the account. Solo can help you with all this and more.

Do you have a past-due debt you have not addressed in a long time? If you haven't already been contacted, you may soon receive a call from a debt collector like CBV Collections asking you to start updating your account.

CBV Collections is a debt collection agency that performs this task for its clients. The original creditor often hires them to follow up on outstanding accounts. So, you may not have had direct financial dealings with them, but they may call or email you on behalf of the credit card or loan company you interacted with in the past. The following section will discuss how you can handle your pending debt with CBV Collections.

Settle debt with CBV Collections

You can negotiate debt settlement at any stage of the collections process. SoloSettle makes it easy.

Settle with SoloSettle

What is CBV Collections?

CBV Collections is a legitimate third-party debt collection agency located in Vancouver. It started in 1921 and was originally known as the Credit Bureau of Vancouver. It has grown to become a leading Business Process Outsourcing (BPO) in the region. Its mission is to deliver respectful collection services with accountability and integrity.

CBV Collections has helped numerous companies close pending accounts, which is why their clients trust them to do the work. Though it’s stressful to owe a past-due debt, your relationship with CBV Collections doesn’t have to be adversarial. Instead, it can be an opportunity to resolve that feeling of having something hanging over your head.

If you want to reach out to CBV Collections to negotiate your debt and settle for less, Solo can help you. If you want to do it on your own, here’s the CBV Collections phone number and other contact information:

  • Phone number: 888-311-1121
  • Email: inquiries@cbvcollections.com
  • Address: 20 4664 Lougheed Hwy, Burnaby, BC V5C 5T5
  • Website: https://www.cbvcollections.com/

Who does CBV Collections collect for?

Since they have proven successful in their debt collection efforts, CBV Collections has clients from diverse industries. Their slogan aimed at their clients is “You look good, and you get paid, " meaning they try to provide a positive experience as they collect the debt from the consumer and still ensure the client receives their money. Examples of industries they collect for include:

  • Credit card companies
  • Utilities
  • Communications
  • Property Management
  • Retail
  • Financial Services
  • Government
  • Healthcare
  • Insurance
  • Travel/Hospitality

Read CBV Collections reviews online

CBV Collections has gathered views from consumers who have interacted with their agents. When in contact with them, remember their aim is not to make your life complicated but to get their client's money, and if you don't have it, to guide you on how to start making payments. Here are four platforms to explore the experiences consumers have had with them:

CBV and the Fair Debt Collection Practices Act

The Fair Debt Collection Practices Act (FDCPA) establishes clear guidelines for what debt collectors can and cannot do while attempting to collect a debt. Knowing your rights under the FDCPA when interacting with CBV Collections can ensure you safeguard your interests.

The law sets specific rules for debt collectors' interactions to prevent practices that could harm or unfairly pressure individuals in debt. According to the Act, debt collectors' should:

  • Call from 8:00 AM to 9:00 PM local time for the consumer
  • Cease attempts to communicate directly with the consumer if an attorney represents the consumer
  • Refrain from contacting you at your place of work

By law, CBV Collections must also refrain from communicating with third parties about any potential debt you might owe, except in a few specialized circumstances. The company may only communicate with you, your attorney, the creditor's attorney, or a consumer reporting agency.

Don’t ignore CBV Collections

Be aware of your rights when dealing with creditors. For instance, do not provide them with information about your finances or the alleged debt during the first phone call. Instead, ask the CBV Collection’s agent for:

  • The name and location of the company
  • The name of the person you are speaking with
  • The mailing address for the company
  • The name of the original creditor
  • The web address for their website

If the agent is unwilling to provide the above information, it could be a scammer using CBV Collection’s name to get money from you. The next step after the initial contact is to send a debt validation letter asking CBV Collections to verify the debt. Taking this step will help you confirm the original creditor, the debt they claim you owe, how much you have paid, and the outstanding balance.

Keep correspondence in writing, so that you have a written record of everything you discuss. Respond to a debt lawsuit against CBV Collections

When CBV Collections successfully validates a debt, they might file a lawsuit against you to collect the debt. If you're being sued by CBV Collections, you don't need to panic. Here are three simple steps to take to respond to a Summons and Complaint for debt and win in court:

  1. Answer each claim listed in the Complaint
  2. Assert your affirmative defenses
  3. File the Answer with the court and send a copy to the plaintiff

Following these three steps has helped countless consumers stay out of court, be exempted from paying the debt, or reach a settlement deal with the creditor. Let's break down each step a little further.

Don't like reading? Check out this video:

Answer each claim listed in the Complaint from CBV Collections

The Complaint (in some states referred to as the Petition) lists the specific allegations or claims that CBV Collections makes against you. You should prepare a written Answer responding to each claim from the Complaint. These are the possible responses you can give:

  • Admit - like saying, “This is true.”
  • Deny - like saying, “Prove it.”
  • Deny due to lack of knowledge - like saying, “I don't know.”

Choose one of these responses and add it to your Answer in a numbered list corresponding with the numbered allegations on the Complaint.

Most attorneys recommend that you deny as many allegations as possible. This move requires CBV Collections to prove the allegations you deny with legal documentation.

Assert your affirmative defenses against CBV Collections

Be sure to include a section in your Answer for affirmative defenses. An affirmative defense is any reason that CBV doesn't have a case. If you don't assert your affirmative defenses in your initial Answer, you won't have the opportunity to do so in the future.

Here are some common affirmative defenses we see:

  • The account with the debt is not your account
  • The contract was already canceled. Therefore, you don't owe the creditor anything.
  • The statute of limitations has expired. A statute of limitations is a law that sets a deadline for an action, and the deadline is different in every state.
  • The debt has been paid or excused.
  • The debt has been partially paid.
  • You were a co-signer but were not informed of your rights as a co-signer.

That's right: if you don't bring up your affirmative defenses now, you are legally prohibited from bringing them up later. Many online forms don't help you assert your affirmative defenses, but SoloSuit does with our Answer. This document will help you strengthen your case and increase your chances of winning.

File the Answer with the court and send a copy to CBV Collections

Once you've finished preparing your Answer, file it with the court within the deadline. Each court has a set deadline that could be anywhere from 14-35 days, depending on your state. Make sure to file before the deadline, or you may risk a default judgment being entered against you.

After you've filed the original copy with the court, send a copy of your Answer to the plaintiff's attorney (in this case, the attorney for CBV Collections) via USPS-certified mail. Request a return receipt so you have proof of delivery.

After you’ve filed the Answer, it’s time to start settlement negotiations with CBV Collections. However, it’s crucial to remember that filing an Answer is just the first step in a lawsuit. Keep track of your court case, respond to all requests for information, and show up for hearings until the case is dismissed or otherwise resolved.

Negotiate with CBV Collections to settle your debt

Debt settlement is a viable option to get out of debt if you do not have the means to pay the entire debt amount. Below, we’ll discuss the process you should follow after sending your Answer to the court.

Verify the debt

Before you initiate settlement discussions, make sure that the debt is valid. If you encounter discrepancies, send a written dispute to have them verify the details. Some information to request:

  • The name of the original creditor
  • The date of the last activity on the account
  • The amount owed on the debt, including penalties and interest
  • Information that links you to the debt

Once you have received verification of the debt, proceed with the negotiation process.

Make an initial settlement offer

Evaluate your finances to determine how much you can reasonably offer to settle the debt. Typically, you want to offer between 30-60% of the original debt amount. You want to make your initial offer less than the maximum you can afford to pay to allow yourself room to respond to a counteroffer.

Document the agreement

Once you and CBV Collections have reached a settlement amount, request a settlement agreement, signed by both parties. It is crucial that the agreement contains language that the unpaid portion of the debt will be forgiven.

Pay the negotiated amount

If possible, offer to settle the debt in a lump sum. The debt collector may be willing to settle for less if you’re paying it all at once. A payment plan leaves them vulnerable should you default on the payments.

Learn more about how to settle debt with CBV Collections in the video below.

Solo has helped thousands of consumers get out of debt using debt settlement. It offers consumers hope that they can be free from debt and improve their credit score within a short period. Our working relationship with debt collection companies like CBV Collections ensures consumers have a higher chance of getting a settlement deal. Start working on your debt settlement offer today.

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