How to Resolve a Debt with FCO Collections and Outsourcing

Editor at SoloSuit
Hannah Locklear, BA

Hannah Locklear is SoloSuit’s Marketing and Impact Manager. With an educational background in Linguistics, Spanish, and International Development from Brigham Young University, Hannah has also worked as a legal support specialist for several years.

Summary: If FCO Collections and Outsourcing has communicated with you about a debt, SoloSuit can help you respond to the initial contact with a Debt Validation Letter, respond to a debt lawsuit, and settle your debt before going to court.

Dealing with a collections agency like FCO Collections and Outsourcing can be overwhelming, especially if you're unfamiliar with the debt collections process. Whether the debt is related to medical bills, utilities, or any other financial obligation, the important thing is not to panic. You have rights, options, and a number of strategies to resolve the issue.

In this article, we’ll break down the steps you should take to resolve your debt with FCO Collections and Outsourcing, but first, what is this company?

Sued by for debt? Resolve your debt through settlement.

Settle with SoloSettle

Make an Offer

What is FCO Collections and Outsourcing?

Fair Collections and Outsourcing (FCO) is a US rental housing debt collections agency. If you have fallen behind on your rent, or if you left an apartment complex without paying all your dues, there is a good chance FCO will contact you about the debt.

FCO Collections is not accredited by the Better Business Bureau, and it has an overall rating of F with them. The collection agency has received several complaints on its BBB profile and the Consumer Financial Protection Bureau has also reported thousands of complaints against FCO. These complaints are concerning, and many of them allege that FCO attempts to collect on invalid debts, fails to verify a debt upon request, and reports inaccurate information to the credit bureau.

Here’s an example of a real complaint against FCO (edited for clarity):

“In 2020, I co-signed for a one-year lease for my daughters in Virginia. The apartment 's monthly rent was $2700. My daughter made monthly payments with money orders, and I made sure of this. In 2020, the complex emailed my daughter, stating that $6300 was owed. This was impossible because I personally made sure that the full amount of rent was paid through money orders. If $6300 (or even close to that amount) was owed, why were they not notified of this prior? Wouldn't there have been some sort of eviction if any of this was accurate? My credit report is now stating that I owe $16,000 to the apartment 's collection agency. This is not only incorrect, but also unethical and illegal. $6300 was not owed to begin with, but how could $16.000 be owed now? Upon checking the apartments current reviews, they are known to lose money that their tenants place in their drop box.”

Knowing your rights can protect you from unfair treatment by FCO debt collectors. Keep reading to learn how the Fair Debt Collection Practices Act (FDCPA) protects you.

Step 1: Understand your rights

Familiarize yourself with your rights under the FDCPA, which states that FCO debt collectors cannot do any of the following:

Call you before 8 a.m. or after 9 p.m.
Call you at work when your employer prohibits such communication
Tell your family or friends that you owe a debt
Continue to contact you when you have explicitly asked them not to
Take actions considered harassment or abuse under the FDCPA
Claim they will sell your debt in order to coerce you to pay
Cause your phone to ring repeatedly with the intent to annoy
Fail to disclose that they are a debt collector
Make false claims about who they are
Threaten to seize your house or other property
Threaten to take legal action that they cannot, or do not plan to, take

Receiving calls from a debt collector can be anxiety-provoking. You don’t want your collector to report you to the credit reporting bureaus or sue you for your debt. Pay close attention to how FCO debt collectors communicate with you. If their actions are FDCPA violations, protect your rights and file a complaint with the FTC.

Before you take any action on a debt, you should verify that it’s legit and that you actually owe it. You can do this through debt validation, which is another right granted to consumers in the FDCPA.

Step 2: Verify the debt

Before you make any payment or even agree that you owe the debt, take steps to verify its legitimacy.

Under the FDCPA, you have the right to request an official debt validation if you suspect any part of the debt is invalid. Send a Debt Validation Letter within 30 days of the first contact from the collections agency. In response, FCO must prove that the debt is valid by providing the following information:

Proof that you owe the debt
The amount of the debt
The age of the debt
Proof of FCO’s ownership of the debt
The agent’s debt collector license, or right to collect on the debt in your state
A calculation of whether the statute of limitations has expired for collecting the debt
The last action taken on the account

If FCO Collections can’t provide this information, they can’t take you to court over the supposed debt. Sending a Debt Validation Letter is a great way to block a debt lawsuit and prevent going to court over a debt that is invalid.

Below is the contact information for FCO Collections and Outsourcing:

Phone: 1-877-324-7959
Email: consumer@fco.com
Address: 12304 Baltimore Ave., Ste #E, Beltsville, MD 20705

Step 3: Respond to your debt lawsuit

In some debt cases, the matter may be escalated to court. If you’re being sued for a rental debt, you should have received court documents (typically known as the Summons and Complaint) notifying you of the case. It is your responsibility to draft and file an Answer to these documents before your state deadline.

Here are some tips and tricks to help you respond to your credit card debt lawsuit:

Keep your Answer brief.
Deny as many claims as possible.
Add your affirmative defenses.
Use standard formatting and style.
Include a certificate of service.
Sign the Answer document.

To learn more about these six tips, check out this blog post or watch the following video:

Step 4: Settle your debt before going to court

If the debt is legitimate but you're unable to pay it in full, you may be able to negotiate a settlement for a lesser amount, or arrange a payment plan.

After you respond to your debt lawsuit, you have time to work out a debt settlement with FCO Collections and Outsourcing. In a debt settlement, you offer a portion of the total amount due, usually at least 60% of the debt’s value. In exchange for a lump-sum payment, FCO agrees to drop any legal claims against you and release you from the remaining balance.

Start by offering a lower lump-sum amount if you can afford it. If not, negotiate a feasible monthly payment. Don't agree to a payment plan you can't realistically maintain. This will only prolong your financial difficulties. Most importantly, any agreement should be confirmed in writing before you make a payment.

Once you’ve negotiated a payment plan or settlement, it’s crucial to stick to it. Missing payments could result in further actions, including potential legal ramifications. After resolving the debt, obtain a copy of your credit report to ensure the account has been updated appropriately. Any errors could adversely affect your credit score.

Keep all related correspondence, receipts, and other documentation. This could prove crucial if there are any future discrepancies or if you need to show proof of payment.

To learn more about how to settle a debt with FCO, check out this video:

SoloSettle, powered by SoloSuit, is a tech-based approach to debt settlement. Our software helps you send and receive settlement offers until you reach an agreement with the collector. Once an agreement is reached, we’ll help you manage the settlement documentation and transfer your payment to the creditor or debt collector, helping you keep your financial information private and secure.

Conclusion

While dealing with a collections agency like FCO Collections and Outsourcing is never pleasant, understanding your rights and options can make the process more manageable. Always proceed with caution, consult professionals when necessary, and be diligent about following through on any agreed-upon payment plans or settlements.

What is SoloSuit?

SoloSuit makes it easy to fight debt collectors.

You can use SoloSuit to respond to a debt lawsuit, to send letters to collectors, and even to settle a debt.

SoloSuit's Answer service is a step-by-step web-app that asks you all the necessary questions to complete your Answer. Upon completion, we'll have an attorney review your document and we'll file it for you.

>>Read the FastCompany article: Debt Lawsuits Are Complicated: This Website Makes Them Simpler To Navigate

>>Read the NPR story on SoloSuit. (We can help you in all 50 states.)

How to answer a summons for debt collection in your state

Here's a list of guides for other states.

All 50 states.

Guides on how to beat every debt collector

Being sued by a different debt collector? Were making guides on how to beat each one.

We have answers

Join our community of over 40,000 people.

You can ask your questions on the SoloSuit forum and the community will help you out. Whether you need help now are are just look for support, we're here for you.

Get Started

Win against credit card companies

Is your credit card company suing you? Learn how you can beat each one.

Going to Court for Credit Card Debt — Key Tips

How to Negotiate Credit Card Debts

How to Settle a Credit Card Debt Lawsuit — Ultimate Guide

Get answers to these FAQs

Need more info on statutes of limitations? Read our 50-state guide.

Why do debt collectors block their phone numbers?

How long do debt collectors take to respond to debt validation letters?

What are the biggest debt collector companies in the US?

Is Zombie Debt Still a Problem in 2019?

SoloSuit FAQ

If a car is repossessed, do I still owe the debt?

Is Portfolio Recovery Associates Legit?

Is There a Judgment Against Me Without my Knowledge?

Should I File Bankruptcy Before or After a Judgment?

What is a default judgment?— What do I do?

Summoned to Court for Medical Bills — What Do I Do?

What Happens If Someone Sues You and You Have No Money?

What Happens If You Never Answer Debt Collectors?

What Happens When a Debt Is Sold to a Collection Agency

What is a Stipulated Judgment?

What is the Deadline for a Defendants Answer to Avoid a Default Judgment?

Can a Judgement Creditor Take my Car?

Can I Settle a Debt After Being Served?

Can I Stop Wage Garnishment?

Can You Appeal a Default Judgement?

Do I Need a Debt Collection Defense Attorney?

Do I Need a Payday Loans Lawyer?

Do student loans go away after 7 years? — Student Loan Debt Guide

Am I Responsible for My Spouses Medical Debt?

Should I Marry Someone With Debt?

Can a Debt Collector Leave a Voicemail?

How Does Debt Assignment Work?

What Happens If a Defendant Does Not Pay a Judgment?

How Does Debt Assignment Work?

Can You Serve Someone with a Collections Lawsuit at Their Work?

What Is a Warrant in Debt?

How Many Times Can a Judgment be Renewed in Oklahoma?

Can an Eviction Be Reversed?

Does Debt Consolidation Have Risks?

What Happens If You Avoid Getting Served Court Papers?

Does Student Debt Die With You?

Can Debt Collectors Call You at Work in Texas?

How Much Do You Have to Be in Debt to File for Chapter 7?

What Is the Statute of Limitations on Debt in Washington?

How Long Does a Judgment Last?

Can Private Disability Payments Be Garnished?

Can Debt Collectors Call From Local Numbers?

Does the Fair Credit Reporting Act Work in Florida?

The Truth: Should You Never Pay a Debt Collection Agency?

Should You Communicate with a Debt Collector in Writing or by Telephone?

Do I Need a Debt Negotiator?

What Happens After a Motion for Default Is Filed?

Can a Process Server Leave a Summons Taped to My Door?

Learn More With These Additional Resources:

Need help managing your finances? Check out these resources.

How to Make a Debt Validation Letter - The Ultimate Guide

How to Make a Motion to Compel Arbitration Without an Attorney

How to Stop Wage Garnishment — Everything You Need to Know

How to File an FDCPA Complaint Against Your Debt Collector (Ultimate Guide)

Defending Yourself in Court Against a Debt Collector

Tips on you can to file an FDCPA lawsuit against a debt collection agency

Advice on how to answer a summons for debt collection.

Effective strategies for how to get back on track after a debt lawsuit

New Hampshire Statute of Limitations on Debt

Sample Cease and Desist Letter Against Debt Collectors

The Ultimate Guide to Responding to a Debt Collection Lawsuit in Utah

West Virginia Statute of Limitations on Debt

What debt collectors cannot do — FDCPA explained

Defending Yourself in Court Against Debt Collector

How to Liquidate Debt

Arkansas Statute of Limitations on Debt

Youre Drowning in Debt — Heres How to Swim

Help! Im Being Sued by My Debt Collector

How to Make a Motion to Vacate Judgment

How to Answer Summons for Debt Collection in Vermont

North Dakota Statute of Limitations on Debt

ClearPoint Debt Management Review

Indiana Statute of Limitations on Debt

Oregon Eviction Laws - What They Say

CuraDebt Debt Settlement Review

How to Write a Re-Aging Debt Letter

How to Appear in Court by Phone

How to Use the Doctrine of Unclean Hands

Debt Consolidation in Eugene, Oregon

Summoned to Court for Medical Bills? What to Do Next

How to Make a Debt Settlement Agreement

Received a 3-Day Eviction Notice? Heres What to Do

How to Answer a Lawsuit for Debt Collection

Tips for Leaving the Country With Unpaid Credit Card Debt

Kansas Statute of Limitations on Debt Collection

How to File in Small Claims Court in Iowa

How to File a Civil Answer in Kings County Supreme Court

Roseland Associates Debt Consolidation Review

How to Stop a Garnishment

Debt Eraser Review

Do Debt Collectors Ever Give Up?

Can They Garnish Your Wages for Credit Card Debt?

How Often Do Credit Card Companies Sue for Non-Payment?

How Long Does a Judgement Last?

How Long Before a Creditor Can Garnish Wages?

How to Beat a Bill Collector in Court

Not sued yet?

Use our Debt Validation Letter.

Out Debt Validation Letter is the best way to respond to a collection letter. Many debt collectors will simply give up after receiving it.

Let's Do It

It only takes 15 minutes.

And 50% of our customers' cases have been dismissed in the past.

"Finding yourself on the wrong side of the law unexpectedly is kinda scary. I started researching on YouTube and found SoloSuit's channel. The videos were so helpful, easy to understand and encouraging. When I reached out to SoloSuit they were on it. Very professional, impeccably prompt. Thanks for the service!" - Heather