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New Era Debt Settlement Reviews

Dena Standley | March 13, 2023

Dena Standley
Legal Expert, Paralegal
Dena Standley, BA

Dena Standley is a seasoned paralegal with more than 20 years of experience in legal research and writing, having received a certification as a Legal Assistant/Paralegal from Southern Technical College.

Edited by Hannah Locklear

Hannah Locklear
Editor at SoloSuit
Hannah Locklear, BA

Hannah Locklear is SoloSuit’s Marketing and Impact Manager. With an educational background in Linguistics, Spanish, and International Development from Brigham Young University, Hannah has also worked as a legal support specialist for several years.

You should feel dubious about working with New Era...

Summary: New Era Debt Solutions is a legitimate debt relief company with mixed online reviews, and its lack of transparency should give potential customers pause. Instead, consumers can settle debt on their own With the help of SoloSettle.

Starting the journey to get out of debt can be tricky. You must first decide whether you should go it alone or hire a debt settlement company. The process starts with researching the answers to important questions, such as how trustworthy is the debt relief company? What are the guarantees? How much will they charge you?

Then you have to sift through mounds of scammers to find a reputable debt relief company.

At SoloSuit, we aim to help you navigate the densely populated, sometimes murky, debt relief industry. Today, we will look at New Era Debt Solutions. Read on to discover if this company is the best fit for you, or get started with the debt settlement process on your own with SoloSettle.

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What are New Era’s Debt Settlement Programs Reviews?

New Era Debt Solutions has 4.9 stars on Google. That said, always keep in mind that companies often hire non-customers to leave favorable reviews on multiple sites. Consumers praise New Era’s services for the following reasons.

  • Good customer service: Consumers are happy with New Era’s customer service. Many customers say they had an excellent experience signing in and following up on their progress. New Era seems to be doing a good job with customer service.

  • User-friendly consumer dashboard: Not all debt relief companies have a client dashboard where clients can keep track of their debt settlement progress. So this is a plus for New Era Debt Solutions.

Our take on New Era Debt Solutions

SoloSuit has conducted a thorough review of New Era Debt Settlement. Our team suggests that if you work with New Era Debt Settlement, please keep the following drawbacks in mind.

New Era is not available in every state

Not everyone can access New Era’s services. They don't operate nationwide. You may want to consult their website for a list of the states they serve.

The charges for debt settlement are unclear

It is impossible to know exactly how much you will pay, but the average fees are steep. According to Investopedia, New Era typically charges between 14% and 23% of the original debt. You can request an initial estimate, but the amount can and does change. Most valid debt settlement companies disclose their fees upfront, so it may be a red flag that this information is not easily available from New Era.

You must have a minimum debt amount to work with New Era

A minimum debt requirement automatically locks out some consumers needing help. Even worse, the company is yet to state the least amount of debt you must have clearly. So consumers are forced to go through the trouble of the consultation process can only to fail to meet the minimum debt requirement.

You may have to pay taxes on the amount forgiven

Many debt settlement companies will not tell you that the IRS may attempt to collect taxes on the amount of forgiven debt.

Let’s explore an example of how this works.

Example: John owed $2,000 on one credit card. The creditor forgave 50% of what he owed ($1,000). The IRS expected the creditor to pay tax on that amount, but they reported it as a loss. It was the creditor’s loss but John’s gain, and the IRS is entitled to collect taxes on it. John was never told this and is shocked when he receives a notice from the IRS that he owes money on the forgiven debt. Any amount over $600 in forgiven debt may be considered taxable income.


There is no guarantee of getting out of debt

This may be the most unexpected outcome for most consumers. It takes you months to save the amount New Era Debt Settlement has said is necessary for an attempt to settle your outstanding accounts. Unfortunately, no debt settlement company can guarantee that your creditors will accept the settlement offer. If any lenders refuse to resolve an account, you will end up in a worse spot than you were. You wind up several months late, facing penalties, accrued interest amounts, an increased interest rate, and possible debt-collection lawsuits.

Here is what one consumer said on New Era’s BBB complaints page on 05/09/2022:

“I contracted a new era for debt consolidation. They promised around 40% of my debt I would have to pay back in the end. Right now, I’m around 70% and have had my check garnished, paid back the largest creditor on my own in full (100% plus fees and interest accrued for years) had multiple court visits where I was unprepared …. I feel like I have been completely scammed in this process, and yet they continue to come up with more fees and less transparency.”

Win a debt collection lawsuit.

Your credit score will plummet

Letting all your accounts default as you save for New Era to make settlements with your creditors is sure to hurt your credit score. As you wait, the missed payments go onto your credit report. Even after you pay, creditors report these accounts as “settled” in full. Those derogatory marks severely impact your credit score, which can make it difficult to use credit to buy a car, a home, or other necessities until you’ve spent years working to rebuild your credit.

Watch this video to learn more about how debt settlement affects your credit score:

Overall, the lack of transparency from New Era Debt Settlement should give potential customers pause. With SoloSuit’s SoloSettle tool, consumers can pursue debt settlement individually.

Settle debts on your own with SoloSettle

You can take matters into your own hands and settle your debts by yourself with the help of SoloSettle.

SoloSettle, powered by SoloSuit, is different from traditional debt settlement companies. Here’s how:

  • You can settle the debt on your own with SoloSettle.
  • You have legal defense built in with SoloSuit. You can respond to a debt lawsuit and fight off collectors in court while working on the settlement.
  • You don’t have to make any payments until you’ve reached a debt settlement agreement.
  • You can settle a debt of any size with SoloSettle. Many debt settlement companies require you to have a large debt of $15,000 or more to enroll.
  • You stay updated with each step of the settlement process until an offer is accepted by your creditor or collector.

Check out this video to learn more about how to settle your debt on your own—once and for all.

Let’s take a look at an example of how to use SoloSettle to settle debt.

Example: Maria is being sued by The Kaplan Group, a debt collection agency. She uses SoloSuit to respond to the lawsuit before her state’s deadline, giving herself time to work out debt settlement options. Maria investigates her income, budget, and paychecks to determine how much she can afford to pay to settle the debt. She uses SoloSettle to send an offer to The Kaplan Group. They respond with a counter, and after a few rounds of negotiations, Maria settles the debt for just 60% of the original amount. Her case is dismissed, and Maria feels like she’s given herself a financial rebirth.


What is Solo?

Solo makes it easy to resolve debt with debt collectors.

You can use SoloSuit to respond to a debt lawsuit, to send letters to collectors, and even to settle a debt. SoloSuit's Answer service is a step-by-step web-app that asks you all the necessary questions to complete your Answer. Upon completion, we'll have an attorney review your document and we'll file it for you.

SoloSettle can help you contact your debt collector or creditor and negotiate the debt to settle for less, all online. It simplifies and streamlines the process to settling your debt.

No matter where you find yourself in the debt collection process, Solo is here to help you resolve your debt.

>>Read the FastCompany article: Debt Lawsuits Are Complicated: This Website Makes Them Simpler To Navigate

>>Read the NPR story on SoloSuit. (We can help you in all 50 states.)

How to Answer a Summons for debt collection in all 50 states

Here's a list of guides on how to respond to a debt collection lawsuit in each state:

The Ultimate 50 State Guide

Guides on how to resolve debt with every debt collector

Are you being sued by a debt collector? We’re making guides on how to resolve debt with each one.

Resolve your debt with your creditor

Some creditors, banks, and lenders have an internal collections department. If they come after you for a debt, Solosuit can still help you respond and resolve the debt. Here’s a list of guides on how to resolve debt with different creditors.

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Having a health challenge is stressful, but dealing medical debt on top of it is overwhelming. Here are some resources on how to manage medical debt.

Guides on arbitration

If the thought of going to court stresses you out, you’re not alone. Many Americans who are sued for credit card debt utilize a Motion to Compel Arbitration to push their case out of court and into arbitration.

Below are some resources on how to use an arbitration clause to your advantage and win a debt lawsuit.

Stop calls from debt collectors

Do you keep getting calls from an unknown number, only to realize that it’s a debt collector on the other line? If you’ve been called by any of the following numbers, chances are you have collectors coming after you, and we’ll tell you how to stop them.

Federal debt collection laws can protect you

Knowing your rights makes it easier to stand up for your rights. Below, we’ve compiled all our articles on federal debt collection laws that protect you from unfair practices.

Get debt relief in your state

We’ve created a specialized guide on how to find debt relief in all 50 states, complete with steps to take to find relief, state-specific resources, and more.

Debt collection laws in all 50 states

Debt collection laws vary by state, so we have compiled a guide to each state’s debt collection laws to make it easier for you to stand up for your rights—no matter where you live.

Statute of limitations on debt state guides

Like all debt collection laws, the statute of limitations on debt varies by state. So, we wrote a guide on each state’s statutes. Check it out below.

Statute of Limitations on Debt Collection by State (Best Guide)

Check the status of your court case

Don’t have time to go to your local courthouse to check the status of your case? We’ve created a guide on how to check the status of your case in every state, complete with online search tools and court directories.

How to stop wage garnishment in your state

Forgot to respond to your debt lawsuit? The judge may have ordered a default judgment against you, and with a default judgment, debt collectors can garnish your wages. Here are our guides on how to stop wage garnishment in all 50 states.

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How to settle a debt in your state

Debt settlement is one of the most effective ways to resolve a debt and save money. We’ve created a guide on how to settle your debt in all 50 states. Find out how to settle in your state with a simple click and explore other debt settlement resources below.

How to settle with every debt collector

Not sure how to negotiate a debt settlement with a debt collector? We are creating guides to help you know how to start the settlement conversation and increase your chances of coming to an agreement with every debt collector.

Other debt settlement resources

Personal loan and debt relief reviews

We give a factual review of the following debt consolidation, debt settlement, and loan organizations and companies to help you make an informed decision before you take on a debt.

How to repair and improve your credit score

Debt has a big impact on your credit. Below is a list of guides on how to repair and improve your credit, even while managing major debt.

How to resolve student loan debt

Struggling with student debt? SoloSuit’s got you covered. Below are resources on handling student loan debt.

Civil law legal definitions

You can represent yourself in court. Save yourself the time and cost of finding an attorney, and use the following resources to understand legal definitions better and how they may apply to your case.

Get answers to these FAQs on debt collection

How-to debt guides

Learn more with these additional debt resources

It only takes 15 minutes.

And 50% of our customers' cases have been dismissed in the past.


"Finding yourself on the wrong side of the law unexpectedly is kinda scary. I started researching on YouTube and found SoloSuit's channel. The videos were so helpful, easy to understand and encouraging. When I reached out to SoloSuit they were on it. Very professional, impeccably prompt. Thanks for the service!" - Heather



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