How to Beat ProCollect

Legal Expert, Paralegal
Dena Standley, BA

Dena Standley is a seasoned paralegal with more than 20 years of experience in legal research and writing, having received a certification as a Legal Assistant/Paralegal from Southern Technical College.

Edited by Hannah Locklear

Editor at SoloSuit
Hannah Locklear, BA

Hannah Locklear is SoloSuit’s Marketing and Impact Manager. With an educational background in Linguistics, Spanish, and International Development from Brigham Young University, Hannah has also worked as a legal support specialist for several years.

When you beat ProCollect in court ^^

Summary: You need help to deal with debt collectors, especially if you cannot afford an attorney. SoloSuit can help you respond to ProCollect's collection calls. You can even prevent or win debt collection lawsuits without breaking a sweat. Here's how.

"If you don't get paid, we don't get paid." That is Procollect's promise to its clients. So you can imagine they will be aggressive when reaching out to consumers. It is how they make money.

While dealing with accounts in collections can be scary, it is not that complicated if you know what to do.

But debt collectors prefer that you stay uninformed so they can get as much money out of you as possible. SoloSuit set out to help bridge that justice gap. We educate everyday consumers about their rights and help them fight against giant debt collectors.

This article will teach all you need to know to stand up to Procollect. Let us start with some frequently asked questions.

Who is ProCollect, and why are they calling me?

Procollect, also known as ProCollect and ProCollect, Inc, is a debt collection agency. The company is also a call center that assists other companies who need help with customer service and other Accounts Receivable (A/R) Management services.

So, when a debt collector calling from ProCollect contacts you, someone believes you owe them money. Many customer reviews show that ProCollect collects for the property management industry.

If you had an account in arrears or moved out of an apartment without clearing your bills, it’s possible that you’ll hear from ProCollect.

Despite all the suspicion that ProCollect may be a scam, it is a legitimate company. According to their website, the company has been around since 1993 (the BBB states 1995), only changing ownership in 1998.

Although it is not BBB-accredited, the bureau opened a file for the company and gave it a B- rating.

If you need to reach someone at this company, here is ProCollect's conact information:

Address: 12170 Abrams Rd #100, Dallas, TX 75243
Phone: 800-839-8186 or 214-341-7788.

If you feel like ProCollect has treated you unfairly, you're not alone. Many consumers, like you, have reported questionable debt collection tactics by ProCollect. Keep reading to learn more.

What is ProCollect's reputation among consumers?

Procollect has not maintained a good reputation among consumers. Customers give the company 1.3 stars on Google and 1 star on their BBB profile. As mentioned earlier, some consumers are so unhappy with ProCollect's behavior that they imagine it is a scam.

As of 2022, the Better Business Bureau has received nearly 400 complaints against ProCollect in the most recent three-year period. Even worse, the Consumer Financial Protection Bureau has reported almost 2,000 complaints against ProCollect over the last ten years.

One reason consumers are displeased is how rude the debt collectors speak to them. One such consumer says:

“I was applying for a new rental property and received information about a debt that was applied to my own credit from the previous apartment complex I was with. I gave them written notice as well as valid reasons for leaving the apartment complex. This shouldn't have even gone to collections in the first place and working with this company doesn't work because they refuse to honestly help you sort anything out. I'm reluctant to even attempt to pay this because 1. it is NOT a valid debt and 2. Many reviews have stated paying portions of their debts and the full amount still reflected regardless of what they paid.”

If you have similar complaints, you can share them with the BBB or the CFPB. ProCollect will be given the opportunity to resolve the complaint.

But how do you react when ProCollect contacts you?

How to beat ProCollect debt collectors

From the moment you are late on an account, you should expect that someone will reach out to you. How can you deal with those calls?

Know your rights

Many federal laws govern debt collectors. One of those is the Fair Debt Collection Practices Act (FDCPA).

Any individual calling you to collect a debt must adhere to those guidelines. Hence, a debt collector may not:

Pretend to be calling you from the IRS, FBI, or any other government agency.
Embarrass you into paying by publicizing your debt.
Threaten to arrest you.
Harass you by calling early or late in the day or too often.
Threaten to harm you or your family in any way.
Ask you for personal information such as your Social Security number.

If ProCollect violates any of these regulations, you can report them to the FTC or CFPB.

Send ProCollect a Debt Validation Letter

Debt Validation Letters save consumers from fraudulent debt collectors. It is the best way to respond when ProCollect first contacts you.

By sending ProCollect the letter, you get the opportunity to verify that the debt is yours. It also reports that you dispute the debt until ProCollect confirms every detail.

SoloSuit has made it easy for you. The least knowledgeable consumer can create a valid Debt Validation Letter in simple steps.

Check out this video to learn more about how a Debt Validation Letter can help you beat ProCollect debt collectors:

Dispute wrongful reporting on your credit report

You can keep up with your credit report by regularly checking the three major credit reporting bureaus.

You should get one free report from each bureau every year. The moment you notice an entry from ProCollect you do not recognize, dispute it immediately.

To dispute, send a letter to the bureau that reported the error and ProCollect.

Here is how to write a credit report dispute letter.

Respond to a debt lawsuit against ProCollect

If ProCollect sues you, you can still fight back. Even if you know the debt is not yours, filing your answer in court is crucial. You should also make a copy to send to ProCollect's attorney.

SoloSuit has simplified the process. Instead of fancy law jargon, we use familiar words to guide you as you respond to the Complaints.

Remember that the deadline is within 14-35 days. Upon receiving the Summons,

Respond to each of ProCollect's claims.
Assert your affirmative defenses.
File with the court and send a copy to ProCollect's lawyer.

We made a video to explain these three simple steps to respond to a debt collection lawsuit. Check it out:

Offer to settle for less

Even after a lawsuit starts, you can offer to settle for less with ProCollect. Just use SoloSettle to make your offer. You should file the Answer first, even if you plan to settle.

Let’s look at an example.

Example: After properly filing his Answer, Bob decided to settle. He used SoloSettle because he found it simple and the steps easy. When the debt collector received his request, they accepted the offer. Bob paid only 45% of what he owed. The lawsuit vanished, and the calls stopped. Bob feels very relieved that he gave settling a try.

Make an offer to settle for less with SoloSettle.

To successfully beat ProCollect, you need to:

Understand your FDCPA rights.
Use the Debt Validation Letter to respond to debt collection calls.
Respond to a debt collection lawsuit within the deadline.
Offer to settle for less when sued.

Whatever your concern about debt collectors, SoloSuit can help you through it all.

Video: Should you settle?

What is SoloSuit?

SoloSuit makes it easy to fight debt collectors.

You can use SoloSuit to respond to a debt lawsuit, to send letters to collectors, and even to settle a debt.

SoloSuit's Answer service is a step-by-step web-app that asks you all the necessary questions to complete your Answer. Upon completion, we'll have an attorney review your document and we'll file it for you.

Respond with SoloSuit

"First time getting sued by a debt collector and I was searching all over YouTube and ran across SoloSuit, so I decided to buy their services with their attorney reviewed documentation which cost extra but it was well worth it! SoloSuit sent the documentation to the parties and to the court which saved me time from having to go to court and in a few weeks the case got dismissed!" – James

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>>Read the FastCompany article: Debt Lawsuits Are Complicated: This Website Makes Them Simpler To Navigate