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How to Resolve Debt with Carmel Financial (New Coast Direct)

Dena Standley | January 13, 2025

George Simons
Co-Founder of SoloSuit
George Simons, JD/MBA

George Simons is the co-founder and CEO of SoloSuit. He has helped Americans protect over $1 billion from predatory debt lawsuits. George graduated from BYU Law school in 2020 with a JD-MBA. In his spare time, George likes to cook, because he likes to eat.

Edited by Hannah Locklear

Hannah Locklear
Editor at SoloSuit
Hannah Locklear, BA

Hannah Locklear is SoloSuit’s Marketing and Impact Manager. With an educational background in Linguistics, Spanish, and International Development from Brigham Young University, Hannah has also worked as a legal support specialist for several years.

Fact-checked by Patrick Austin, J.D.

Patrick Austin
Attorney from George Mason
Patrick Austin, JD

Patrick Austin is a licensed attorney with a background in data privacy and information security law. Patrick received his law degree at George Mason University's Antonin Scalia Law School, where he served as the Editor-in-Chief for the National Security Law Journal.

Summary: Suspect debt from Carmel Financial? Validate it first! Negotiate to settle for less, ensure all terms are in writing, and protect your rights under the FDCPA. Solo can help you streamline this process.

Have you gotten a call, text, or email from someone claiming to be a Carmel Financial debt collector? Do they insist you have an unpaid loan or credit card balance you are unaware of? Have they demanded immediate payment and threatened to file a lawsuit? You are not alone.

Carmel Financial has received complaints from consumers reporting that they have been asked to pay a non-existent debt or debt that was:

  • Fully paid
  • Canceled
  • Discharged
  • Forgiven
  • Beyond the collection period

The Federal Trade Commission (FTC), Consumer Financial Protection Bureau (CFPB), and the attorney general's office protect consumers from wrongful debt and mistreatment. All debt collection companies can be reported even if they have an excellent accreditation score with the Better Business Bureau (BBB).

Settle debt with Carmel Financial

You can negotiate debt settlement at any stage of the collections process. SoloSettle makes it easy.

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What is Carmel Financial?

Founded in 1967 as a sales and distribution company, Carmel Financial has expanded its offering to financial transactions and debt collections. The company an A+ accreditation from the Better Business Bureau (BBB).

How Carmel Financial works with New Coast Direct

Carmel Financial collects debt from organizations they partner with or buy, such as New Coast Direct. New Coast Direct enables consumers to purchase goods at subsidized rates from online shopping platforms. During debt collection, Carmel Financial takes over debts owed to New Coast Direct and ensures they receive more than the consumer owed by charging exorbitant interest rates, late fees, and doubling the debt amount.

Before making any payments to Carmel Financial, request a debt verification by sending a debt validation letter.

Prepare to negotiate and read Carmel Financial reviews online

If you are curious to know what people have said about their interactions with Carmel Financial on different debt collection matters, then take a moment to read these reviews:

  • Carmel Financial reviews on Yelp
  • Carmel Financial reviews on BBB

While Carmel Financial’s online reviews are generally mixed, it does not mean you will have a bad experience engaging with the company to resolve your debt issue. Carmel Financial debt collectors are open to working with you to resolve your concerns and get your debt paid in a manner that works for you and your current financial situation. The key is effective and proactive communication.

If calling a debt collector to negotiate doesn’t sound like your idea of fun, try using SoloSettle to negotiate online and resolve your debt through the digital settlement platform.

Warning signs of a fake Carmel Financial debt collector

Not all debt collectors are legitimate. Some individuals call and pretend to be Carmel Financial agents or attorneys collecting debt on their behalf. You may be dealing with a fake debt collector if they:

  • Ask for information a debt collector should have: A legitimate debt collector should obtain your account details from New Coast Direct. They should know how much you owe, your address, social security number, birthday, bank, etc. Do not engage with a collector if they ask you to give this information.
  • Refuse to share information about themselves: A Carmel Financial debt collector should share with you their full names, employee number, their company's address, phone number, website, email, and professional licensing number.
  • Insist you pay immediately: Legitimate Carmel Financial debt collectors usually try to get their payment quickly. However, suspect you are being scammed if the debt collector pushes you too much and uses threats to convince you to pay now.
  • Ask you to pay using untraceable methods: Scammers avoid being found out by asking their victims to pay via Visa gift card, iTunes gift card, or wire transfer. Carmel Financial will accept traceable payments such as checks and traditional credit cards.

Carmel Financial's address is 580 E Carmel Dr. Ste 101, Carmel, IN 46032-331, website: Carmel Financial, phone Number: (317) 708-7570. New Coast Direct's address is 11625 Custer Rd. #110-227 Frisco, TX. 75035, website: New Coast Direct, email: support@newcoastdirect.com, phone number 877-824-3864

Dos and don'ts when communicating with Carmel Financial debt collectors

When you receive a call from Carmel Financial debt collectors, it is advisable not to talk to them for an extended period as things you say can impact your chances of winning if the debt collector sues you. Here are the dos and don'ts to bear in mind.

Dos Don'ts
  • Do insist on proper identification to avoid wasting time talking to scammers
  • Do demand information about your debt to show them they can't intimidate you
  • Do send a debt validation letter requesting verification of the debt
  • Do check your credit card report by sending a request to Equifax, Experian, and TransUnion
  • Do dispute the debt if your credit report shows a different debt amount or no debt
  • Don't give personal information; not even your full names
  • Don't discuss your debt with anyone from Carmel Financial or New Coast Direct until they validate the debt
  • Don't respond to threats but report them to FTC or CFPB
  • Don't make payments to get the debt collector off your back until you have verified the debt and are sure it belongs to you
  • Don't cause unnecessary delay in making payments if Carmel Financial verifies the debt and your credit report confirms it

Make Carmel Financial validate a debt

Legitimate debt collectors know that consumers have rights and protections under the Fair Debt Collection Practices Act. Send Carmel Financial a debt validation letter as soon as they make contact with you regarding a debt. The letter forces Carmel Financial to prove that the debt legally belongs to you and that the information they have is accurate and up to date.

Negotiate with Carmel Financial to settle your debt for less

If you received a Summons and Complaint from Carmel Financial, you still have the option to try and negotiate a debt settlement. It is important to proactively respond to the lawsuit so you have sufficient time to engage in productive settlement negotiations. Here are some recommended steps to try and negotiate a debt settlement:

  1. File an Answer to the debt collection lawsuit filed by Carmel Financial so you do not get hit with a default judgment.
  2. Calculate how much you can actually afford to pay with the following formula: Amount available to settle = (monthly income – monthly costs) + savings)
  3. Make a reasonable settlement offer that is less than the maximum amount you are able to pay.
  4. Be ready to engage in multiple rounds of negotiating.
  5. When you reach a debt settlement agreement, get the terms in writing.

To learn more about these tips and others that may assist you on your journey to settle debt with Carmel Financial, watch the following interview with a consumer rights attorney, John Skiba, where he shares the best tips for negotiating debt settlement with collectors:

What if Carmel Financial sues me?

While it is unlikely that Carmel Financial will bring a lawsuit against you for a debt, it could happen. If you receive notice of a suit, you need to file a timely response. SoloSuit makes that easy with its Answer to a Summons.

Filing an Answer is only the first step to resolving a debt lawsuit. Ideally, you should negotiate with the collector outside of the courtroom to settle the debt before your court date.

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