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How to Resolve Debt With RTR Financial Services

Sarah Edwards | November 07, 2023

Sarah Edwards
Legal Expert
Sarah Edwards, BS

Sarah Harris is a professional researcher and writer specializing in legal content. An Emerson College alumna, she holds a Bachelor of Science in Communication from the prestigious Boston institution.

Edited by Hannah Locklear

Hannah Locklear
Editor at SoloSuit
Hannah Locklear, BA

Hannah Locklear is SoloSuit’s Marketing and Impact Manager. With an educational background in Linguistics, Spanish, and International Development from Brigham Young University, Hannah has also worked as a legal support specialist for several years.

Summary: RTR Financial Services is a company that collects unpaid medical debt in New York, New Jersey, and Connecticut. If you’ve been sued over unresolved medical bills, use SoloSuit to draft and file an Answer. Then you can use SoloSettle to negotiate a settlement amount to get out of debt.

Even with insurance, healthcare costs can be debilitating. And if you get behind in your bills, you might start getting calls from RTR Financial Services. Don’t panic. There’s actually a simple way to resolve your debt without facing a lawsuit. Here’s how to respond to RTR Financial Services and move on with your life.

If you’ve been sued, start here by using SoloSettle to draft your answer.

What is RTR Financial Services?

RTR Financial Services, Inc. is an accounts management company that specializes in healthcare. Currently, the company focuses on providers in New York, New Jersey, and Connecticut, though its LinkedIn profile indicates a commitment to expand.

If you’ve received a phone call or notification from the RTR Financial Services debt collection department, it’s because the company is seeking to collect on an unresolved medical debt.

Is RTR Financial Services a scam?

RTR Financial Services, Inc. is a legitimate company and accredited by the Better Business Bureau (BBB). According to the BBB website, RTR has only some complaints against it as of 2023. However, the Consumer Financial Protection Bureau (CFPB) database reports dozens of complaints against RTR.

These numbers are a bit lower than other debt collection agencies, though many complaints allege that RTR Financial Services either contacted them about illegitimate debt or declined to verify the debt. Always make sure to validate your debt before trying to resolve it.

Contact RTR Financial Services, Inc.

You can contact RTR Financial Services at its main headquarters: 2 Teleport Drive, Suite 302, Staten Island, NY 10311. In addition to contacting the company by phone (718-668-2881), the company website has both a contact form and a dedicated page for submitting a dispute.

Respond to RTR Financial Services

Whenever you’re contacted by a debt collector, your strategy should include three key components: (1) report, (2) respond, and (3) request verification. Here’s what that means.

Report violations of your rights

Are you being hounded by debt collectors? If so, you may be able to report RTR Financial Services for violating your rights. The Fair Debt Collection Practices Act (FDCPA) is a federal law that prevents creditors from such tactics as:

  • Calling you more than once per day.
  • Failing to identify themselves as debt collectors.
  • Calling you prior to 8 a.m. or after 9 p.m.
  • Threatening to arrest you for outstanding debt.
  • Refusing to validate your debt.
  • Telling your friends, coworkers, or family members about your debt.
  • Contacting you despite receiving a Cease and Desist Letter.
  • Using vulgar or offensive language.

Document any violations of the above terms, and report the company to the Federal Trade Commission (FTC) using the FTC website or by calling 877-382-4357. Alternatively, you can report violations through the CFPB’s website or by calling 855-411-2372.

Respond to a debt collection lawsuit

The FDCPA can protect you from aggressive debt collectors, but it won’t protect you from a lawsuit. Even if you believe the debt is not legitimate, don’t ignore a lawsuit. Failing to respond can result in a default judgment against you, and the court can even award RTR Financial Services with legal fees and/or debt collection fees.

To respond, you’ll need to file an Answer with the court indicating your willingness to fight the lawsuit. Act fast, because some jurisdictions have as little as two weeks to file before rendering a default judgment. Using SoloSuit can help you prepare an answer quickly and even file it with the appropriate court.

Need some tips on drafting your Answer? View this helpful video:

Request validation of your debt

Debt collectors might ask you to make a “good faith” payment on your debt. Don’t give in to this pressure. Instead, insist that the debt collector prove that the debt is yours by sending you a Debt Validation Letter. This letter should:

  • Identify your original creditor.
  • Specify the date the debt occurred.
  • Record the amount of the original debt.
  • Calculate the amount of debt remaining.
  • Connect you to the debt.
  • List your recent payments (if any).

A debt collection lawsuit hinges on the collector’s ability to tie you to the debt. If they cannot prove that the debt is yours, the collector may back off, or you may stand a stronger chance of winning in court. Otherwise, you’ll need to resolve your debt.

Settle your debt for less than what you owe

As you might expect, debt collectors are not eager to go to court. Most would rather accept a lower settlement amount than face a lengthy legal process. Settling your debt allows you to get rid of debt for a mere fraction of what you originally owed.

SoloSettle makes the process easy. By using this platform, you won’t have to interact directly with RTR Financial Services.

SoloSettle is basically a tool for debt settlement negotiations. Start by offering to pay 60% of your original debt. RTR may reject this offer, but it will likely come back with a counteroffer. Once you and the company land on a mutually agreeable settlement amount, SoloSuit can arrange payment.

Let’s look at an example.

Example: Stephen thought his insurance company had paid the entirety of his medical bills, so he was surprised when RTR Financial Services came after him for unpaid debt. Stephen pressed the company to provide proof of the debt. The Debt Validation Letter he received indicated that yes, in fact, he owed the remainder of what his insurance provider did not cover. So Stephen used SoloSettle to start the negotiation process. RTR Financial Services rejected his initial offer to pay 60% of the bill, but it sent a counteroffer of 65%, which Stephen gratefully accepted. As a result, Stephen settled his debt quickly and avoided any possibility of a lawsuit.


Join others who have overcome debt by using SoloSettle.

Your journey to freedom starts today

Debt can have a debilitating effect on your finances and contribute to your stress. Why not just eliminate it? Responding quickly to a lawsuit or debt collector can buy you the time you need to start using SoloSettle to resolve your debt once and for all.

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Out Debt Validation Letter is the best way to respond to a collection letter. Many debt collectors will simply give up after receiving it.


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