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How to Settle Debt With TrueAccord Debt Collectors

Dena Standley | July 25, 2024

Dena Standley
Legal Expert, Paralegal
Dena Standley, BA

Dena Standley is a seasoned paralegal with more than 20 years of experience in legal research and writing, having received a certification as a Legal Assistant/Paralegal from Southern Technical College.

Edited by Hannah Locklear

Hannah Locklear
Editor at SoloSuit
Hannah Locklear, BA

Hannah Locklear is SoloSuit’s Marketing and Impact Manager. With an educational background in Linguistics, Spanish, and International Development from Brigham Young University, Hannah has also worked as a legal support specialist for several years.

Fact-checked by George Simons, JD/MBA

George Simons
Co-Founder of SoloSuit
George Simons, JD/MBA

George Simons is the co-founder and CEO of SoloSuit. He has helped Americans protect over $1 billion from predatory debt lawsuits. George graduated from BYU Law school in 2020 with a JD/MBA. In his spare time, George likes to cook, because he likes to eat.

Summary: Is TrueAccord bothering you about a debt? SoloSuit can help you take a stand, know your rights, and beat them in court.

Debt collection isn't the most exciting segment in the financial services industry. The entire experience is awful for everyone involved—lenders and borrowers alike. Debt, however, remains a constant in the lives of ‌many Americans. By the end of 2023, US household debt had risen to $17.5 trillion, the highest level in history.

TrueAccord is a modern debt collection firm backed by venture capitalists. TrueAccord's self-service payment allows consumers to pay off their debts to collections in a quick and efficient way. In today's digital generation that uses email, text messages, and instant messaging, mobile calls and mobile devices account for 30 percent of TrueAccord's service web traffic.

This article will teach you everything you should know about TrueAccord and how to beat them at their own game.

Let's dive right in.

What is TrueAccord, and how does it work?

TrueAccord Corp is a full-service digital-first debt collection agency licensed to collect in all 50 states. The company serves creditors across the country in a wide variety of industries from credit to consumer loan, eCommerce, technology, real estate, and services industries.

In other words, TrueAccord collects on behalf of other companies. So if you've never heard of TrueAccord and they're contacting you about a debt, the debt is probably with some other company or bank. It's also common practice for TrueAccord to purchase charged-off debts from creditors that have given up on trying to get the money back. They usually purchase these debt in large packages, for pennies on the dollar.

By default, TrueAccord sends you an email asking you to log into your account to check the outstanding bill, dispute it, or set up a payment plan. The founder of TrueAccord, Samet, accidentally forgot to pay his credit card bill on time, which inspired him to create the product. It is legal for debt collectors to contact you electronically, including via social media. This doesn't make it any less annoying, though, and there are still laws that govern the way collection agencies can communicate with consumers like you.

Contact TrueAccord

Do you need to speak to a TrueAccord debt collector? Here’s the TrueAccord phone number and other contact information:

  • Phone: (866) 611-2731
  • Address: 16011 College Blvd Suite 130, Lenexa, KS 66219
  • Website: TrueAccord site

Who does TrueAccord collect for?

TrueAccord collects for many credit card companies, banks, and other financial institutions. Notably, TrueAccord collects for many tribal lenders.

From 2017 to 2024, TrueAccord engaged in collecting or attempting to collect debts from approximately 29,000 consumers who had defaulted on loans issued by tribal lenders, which often bore exorbitant interest rates, some as high as 900% APR. Such rates starkly contrast with Colorado's legal cap of 12% APR for unlicensed loans.

TrueAccord debt collector is facing legal action

TrueAccord was recently accused of violating Colorado state law by insisting that consumers owed the full balance on predatory tribal loans, bearing 500%-900% APR. According to state regulations, consumers are not obligated to pay finance charges exceeding 12% on loans from unlicensed lenders and are entitled to refunds for payments made above this limit.

Being a non-tribal entity, TrueAccord attempted to enforce tribal law over state law in their debt collection practices. This strategy ultimately led to the intervention of state investigators and resulted in charges against TrueAccord under the Colorado Fair Debt Collections Act.

Colorado Attorney General Phil Weiser, in a recent press release, emphasized the protection Colorado consumers have against high interest rates on unlicensed loans, regardless of their origin. The settlement not only holds TrueAccord accountable for its illegal collection practices but also seeks to remedy the situation by returning money to affected consumers. Additionally, TrueAccord is now prohibited from collecting debts where the original loan's interest rate exceeded state limits.

Along with state laws, the Fair Debt Collection Practices Act requires debt collectors to treat consumers fairly and provide identifying information as part of their first digital communication and opt-out of receiving messages from them on that platform or to that account.

Reach TrueAccord reviews and complaints

TrueAccord has better reviews for a debt collection agency than most other debt collectors. For example, out of more than a thousand reviews on Google, TrueAccord has an average rating of 4.6 out of 5 stars.

On the other hand, as of 2024, TrueAccord has received more than 300 complaints on its BBB profile in a three-year period. Even worse, the CFPB reported almost 700 complaints against TrueAccord in the last ten years. Let's take a look at a real example.

“I am being harassed by this company via SMS messages regarding a supposed debt (I have no outstanding debts in collection). When I click on their link to try to get more information, none of the possible zip codes I enter match their account information. I tried calling their number, sat on hold for a while, and then was disconnected by their system. I have not received any other communications other than SMS messages and have no way to remedy the situation. They either need to contact me with exact information on what debt they are attempting to collect (preferably in writing, like most debt collection agencies) or correct their information if they have the wrong phone number and are contacting me in error.”

The Consumer Financial Protection Bureau (CFPB) and the Better Business Bureau (BBB) receive many complaints against collection agencies. Most consumer complaints involve, inaccurate debt information, harassment, and failure to verify debt are issues. Consider filing a complaint if you experience any of these situations with TrueAccord.

According to the Fair Credit Reporting Act (FCRA) and the Fair Debt Collection Practices Act (FDCPA), you have many consumer rights. Being in collections is not something anyone enjoys. However, if you familiarize yourself with the rules surrounding debt collection and the upcoming alterations to those rules, you'll be better prepared to handle these interactions.

Know your rights under the FDCPA when contacted by TrueAccord debt collection

According to the FDCPA, TrueAccord must adhere to specific regulations when collecting payments from you. This law prohibits debt collectors from engaging in predatory practices, including lying to you, calling incessantly, or outside regular business hours.

Under the FDCPA, TrueAccord cannot:

  • Call you before 8 a.m. or after 9 p.m.
  • Threaten to harm you or members of your family physically or financially.
  • Use obscene or profane language during phone calls or other correspondence.
  • Call you at your workplace.
  • Discuss your debt with anyone but your lawyer or your spouse.
  • Threaten to take legal action that they cannot, or do not plant to, take.

The Telephone Consumer Protection Act also requires TrueAccord representatives to abide by those rules. Knowing these laws will allow you to take action against TrueAccord if they break them.

TrueAccord uses technology to collect debts

Here are some facts about the methods TrueAccord uses for debt collection:

TrueAccord Debt Collection Methods
Contact Method Organization Debt Type
Text messages Banking and financial servicess Consumer loans
Push notifications Healthcare Medical bills and insurance
Facebook ads Utilities Credit card
Emails Real estate Past-due rent
Automated voicemails Insurance, e-commerce, and telecommunications Phone and utility bills

Send a Debt Validation Letter to TrueAccord

Whenever TrueAccord believes you have an indebtedness, they will call, email, or mail you. Simply put, they're trying to push you into paying up. The TrueAccord representatives will continue to contact you until you pay off the debt, prove that the debt does not belong to you, or settle with them or with your original creditor.

To stop calls from a TrueAccord debt collector, you can send them a Debt Validation Letter. It's a formal letter asking the debt collector to provide proof of the debt, which must be mailed within 30 days after they first contact you. Unless they respond with evidence of the debt within 30 days, TrueAccord is legally prohibited from contacting you.

Here are three reasons you should send a Debt Validation Letter:

  1. TrueAccord will stop contacting you when you send a debt verification letter until TrueAccord can prove that you owe the debt they're trying to collect.
  2. You'll learn more about the alleged debt: If you force TrueAccord to provide documentation, it can help you determine whether TrueAccord has a legitimate obligation that you need to pay.
  3. You can disown the debt: TrueAccord has no option but to delete a debt from your records if they cannot provide more information about the debt (which is frequently the case).

Note the statute of limitations

You may find out that your debt has passed the statute of limitations through the verification materials you receive. TrueAccord cannot legally pursue you for the debt once it has reached this age, known as a time-barred debt.

The statute of limitations is between three and six years for most debts, but the exact length depends on several factors, including your state of residence. If the information you're seeking isn't available online, ‌check the website of your state's attorney general.

Negotiate a debt settlement with TrueAccord

If the debt is legitimate and less than seven years old, you may find TrueAccord challenging to deal with (but not impossible). Paying off the debt is your best option. Paying back an account will boost your credit score even if you can't get the item removed from your credit report.

When you pay, you can still try last-ditch negotiation strategies to get TrueAccord removed from your credit report:

  • Use SoloSettle to settle the debt: Powered by SoloSuit, SoloSettle can help you start the negotiation process and set up a payment plan. Our software helps you send and receive settlement offers until you reach an agreement with your creditor or debt collector. Keep in mind that, since TrueAccord may have purchased your debt from the original creditor, settling for a percentage of the debt will still give TrueAccord a profit. You can avoid having to pay off the whole debt because of this. Most collection agencies are willing to settle for a portion of the original amount.
  • Pay for delete: Paying off the debt might convince TrueAccord to remove the negative mark. Send them a pay-for-delete letter to begin these negotiations.
  • Goodwill deletion: You can use this strategy after paying your debts. In a goodwill letter, you can request TrueAccord empathize with your situation and remove the mark from your credit report as a gesture of kindness after you pay off the account.

Settle with SoloSettle

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Respond to a debt lawsuit against TrueAccord

If you've been sued by TrueAccord, you can represent yourself in court and win. The first step to beating TrueAccord in court is to file a written Answer with the court within 14–35 days after receiving the lawsuit. If you do not respond in time, a default judgment will be entered against you. This gives TrueAccord the right to garnish your wages or put liens on your property in order to get the money back. Luckily, SoloSuit can help you draft an Answer within minutes.

Use these six tips to draft an Answer that will increase your chances of winning the case:

  1. The Answer isn't the place to tell your side of the story in detail. Instead of using an elaborate story to respond to the lawsuit, your Answer should focus on responding to the claims listed in the Complaint document. Keep it simple. You can admit, deny, or deny due to lack of knowledge.
  2. Deny, deny, deny. Most attorneys recommend that you deny as many claims as possible, forcing TrueAccord to do more work to prove their side of the case.
  3. Include affirmative defenses. These are any legal reasons that TrueAccord should not win the case. A common affirmative defense used in debt lawsuits is the statute of limitations, which is the time period that a debt collector has to sue someone for a debt. If the debt is past the statute of limitations, then the lawsuit is void.
  4. Use standard formatting or “style”. At the head of the Answer document, be sure to include a caption where you list the court information, party information, and case number.
  5. Include a certificate of service. It's important to serve your Answer to TrueAccord. At the end of your Answer document, include a certificate of service when you verify the address you used to serve TrueAccord the Answer.
  6. Sign it. Most courts reject any legal documents without signatures, which is why this last step is so crucial.

SoloSuit can help you draft and file an Answer in all 50 states.

Learn more about these six tips in this video:

Protect yourself against TrueAccord

Debt lawsuits affect ten million Americans each year. In 90% of cases, the respondents do not respond, and they only have ‌14-30 days to do so. SoloSuit can help! The SoloSuit form asks a couple of questions about your case. SoloSuit prepares a response based on your answers and instructs you on how to proceed.

Defending yourself starts with responding to the lawsuit. SoloSuit can help you represent yourself in court and beat TrueAccord.

What is SoloSuit?

SoloSuit makes it easy to fight debt collectors.

You can use SoloSuit to respond to a debt lawsuit, to send letters to collectors, and even to settle a debt.

SoloSuit's Answer service is a step-by-step web-app that asks you all the necessary questions to complete your Answer. Upon completion, we'll have an attorney review your document and we'll file it for you.

Respond with SoloSuit

"First time getting sued by a debt collector and I was searching all over YouTube and ran across SoloSuit, so I decided to buy their services with their attorney reviewed documentation which cost extra but it was well worth it! SoloSuit sent the documentation to the parties and to the court which saved me time from having to go to court and in a few weeks the case got dismissed!" – James

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>>Read the FastCompany article: Debt Lawsuits Are Complicated: This Website Makes Them Simpler To Navigate

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