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How to Resolve a Debt With Receivables Performance Management

George Simons | January 29, 2025

George Simons
Co-Founder of SoloSuit
George Simons, JD/MBA

George Simons is the co-founder and CEO of SoloSuit. He has helped Americans protect over $1 billion from predatory debt lawsuits. George graduated from BYU Law school in 2020 with a JD-MBA. In his spare time, George likes to cook, because he likes to eat.

Edited by Hannah Locklear

Hannah Locklear
Editor at SoloSuit
Hannah Locklear, BA

Hannah Locklear is SoloSuit’s Marketing and Impact Manager. With an educational background in Linguistics, Spanish, and International Development from Brigham Young University, Hannah has also worked as a legal support specialist for several years.

Summary: Struggling with Receivables Performance Management? Stay calm, validate the debt, and negotiate a settlement. Use SoloSettle to streamline the process.

Do you cringe every time you hear the phone ring? When you’re struggling with finances, repeated, unwanted calls from debt collectors can leave you feeling frazzled and exhausted. It’s tempting to ignore the calls and correspondence because you can’t see a way out. Solo can help you resolve your debt with Receivables Performance Management.

This article will walk you through the “do's” and “don'ts” of handling Receivables Performance Management so that you can resolve the issue and eliminate your stress. But first, let's learn a little more about who RPM really is.

Settle debt with Receivables Performance Management

You can negotiate debt settlement at any stage of the collections process. SoloSettle makes it easy.

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Who is Receivables Performance Management?

Receivables Performance Management (RPM) is one of the nation's leading debt collection agencies. RPM specializes in collections connected to the following industries: credit cards, auto finance, telecommunications, healthcare, and more.

You can contact Receivables Performance Managements by using one of the following methods:

Who does Receivables Performance Management collect for?

RPM specializes in collections connected to the following industries:

  • credit cards
  • auto finance
  • telecommunications
  • healthcare, and more.

The Better Business Bureau does not rate nor accredit RPM.

What to avoid when Receivables Performance Management contacts you

Let's jump into the don'ts of dealing with Receivables Performance Management. Here are some tips about what you should avoid doing when contacted by debt collectors like Receivables Performance Management:

Don't panic

It’s easy to feel overwhelmed and panicked when a debt collector makes contact. Some collectors will emphasize the severe consequences that can occur if you don't comply. Stay calm, and don't let your fear do the talking.

Don't admit fault

Never admit to the debt, even if you know it's legitimate. Don't deny it, but simply avoid taking responsibility. Doing so can waive your rights to negotiate or fight the debt with the creditor later on.

Don't give away personal information

Never give away personal or financial information to a debt collector. A good debt collector should already have everything they need to pursue you and collect a debt. Scam artists, on the other hand, can masquerade as debt collectors to obtain your personal information.

What to do when contacted by Receivables Performance Management

The “don'ts” above can protect you when facing a debt collector, but you'll also need to know how to proceed. Here's what you should do when handling Receivables Performance Management:

Know your rights under the FDCPA

Did you know that debt collectors must adhere to regulations set by the Fair Debt Collection Practices Act (FDCPA) and the Consumer Financial Protection Board (CFPB)? You can report debt collectors to the FTC or the CFPB if they engage in any of the following behaviors:

  • Calling before 8:00 a.m. or after 9:00 p.m.
  • Threatening you with violence or arrest
  • Calling multiple times on the same day
  • Speaking with your family, friends, or coworkers about your debt
  • Lying or misrepresenting the debt
  • Ignoring requests for debt validation
  • Contacting you about a debt that you don't owe
  • Impersonating a lawyer
  • Contacting you after you send a cease-and-desist letter

If you believe Receivables Performance Management has used any of these tactics to get you to pay a debt, file a complaint with the FTC through their online platform or call 877-382-4357. You can also submit a complaint through the CFPB website or by calling 855-411-2372.

Ask clarifying questions

During the initial call, try to ask more questions than you answer. For example, use the initial conversation to gather data such as:

  • The name of the debt collector
  • The contracting company's complete information
  • The contact info for Receivables Performance Management
  • Details about the debt

Take detailed notes during the conversation and record the date of the phone call. This will make it easier for you to follow up with the collector in the future.

Send a debt validation letter

The best way to get information about your debt is to physically mail a debt validation letter to Receivables Performance Management. In return, they'll provide a written document outlining:

  • The original debt
  • The amount you've paid
  • The remaining balance

They'll also record the information of the original creditor. You'll have 30 days to dispute the debt or ask for additional information about the creditor. To learn more about how a debt validation letter can help you get Receivables Performance Management off your back, check out this video:

What if Receivables Performance Management takes me to court?

Lawsuits can be stressful, but you can actually represent yourself if you know what you're doing. SoloSuit can guide you through the process of preparing an Answer, vastly improving your chances in court.

But don't ignore your court date. If you don't physically appear in court, you'll automatically lose, and Receivables Performance Management can collect the full, original debt by garnishing your wages.

So, the first step to beating Receivables Performance Management in court is to file your written Answer to the lawsuit with the court. Here are six helpful tips to consider when drafting your Answer:

  1. Don't worry about giving your side of the story in detail at this point. It's not up to you to prove anything at this stage of the case. Let Receivables Performance Management do the proving because giving too many details can end up weakening your case.
  2. Deny each allegation or claim listed in the Complaint. Attorneys generally advise people to deny as many claims as they can.
  3. Include a section for your affirmative defenses. These are the legal reasons that Receivables Performance Management's case is invalid.
  4. Use standard formatting, font, and style. Make sure to include a caption at the top of your Answer where you list the court and party information, as well as the case number.
  5. Add a certificate of service at the bottom of your Answer document that certifies you sent a copy of it to the party suing you.
  6. Don't forget to sign your Answer! The court will reject any legal documents that lack proper signatures.

SoloSuit can help you draft an Answer that incorporates each of these tips in less than 15 minutes. You can learn more about these six tips from the video below:

How to settle a debt with Receivables Performance Management

If you decide to settle a debt with RPM, it is important to review the steps below.

  1. Review the debt, including the amount due and any fees that have been added. You will also need the date of the last activity on the debt to ensure it hasn’t reached the statute of limitations.
  2. Take a hard look at your finances and decide how much you can reasonably offer to settle the debt. Consider offering slightly less than the maximum you can afford, so if they send a counteroffer, you can continue to negotiate.
  3. Contact them directly to begin negotiations. Be honest and direct about why you need to settle the debt.
  4. Get everything in writing. Once you’ve reached an agreement, make sure you get a settlement agreement signed by both parties.
  5. Make the payment.

SoloSettle is a web-based software tool that can help you draft and manage correspondence, craft a settlement agreement, and keep your payment information secure.

Prepare to negotiate and read these Receivables Performance Management reviews

Reading online reviews can help you decipher the experiences that other consumers have had when dealing with RPM. Online reviews are mixed but provide an overview of how others have dealt with RPM.

These reviews reveal a lot about the company, and you’ll notice that people who are willing to engage with Receivables Performance Management. Take this review from Paul, for example:

“No one likes being called by collectors but these guys over at Receivables Performance Management are doing something right. I must hand it to these guys they were creative yet still professional in their collection effort. Thank you RPM.”

The first person you want to speak to everyday probably isn’t a debt collector, but if you’re willing to answer Receivables Performance Management’s calls and negotiate, you will likely find a solution.

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