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What is Advanced Call Center Technologies?

Dena Standley | April 05, 2023

Dena Standley
Legal Expert, Paralegal
Dena Standley, BA

Dena Standley is a seasoned paralegal with more than 20 years of experience in legal research and writing, having received a certification as a Legal Assistant/Paralegal from Southern Technical College.

Edited by Hannah Locklear

Hannah Locklear
Editor at SoloSuit
Hannah Locklear, BA

Hannah Locklear is SoloSuit’s Marketing and Impact Manager. With an educational background in Linguistics, Spanish, and International Development from Brigham Young University, Hannah has also worked as a legal support specialist for several years.

When you receive a call from Call Center Technologies ^^

Summary: Protecting yourself begins with knowing your rights. If Advanced Call Center Technologies contacts you about a debt, ask them to send you a Debt Validation Letter as a first step. And if you’ve been sued for debt, SoloSuit can help you respond to a lawsuit against Advanced Call Center Technologies.

Advanced Call Center Technologies is one of the 6,345 Debt Collection Agencies that might contact you for the alleged debt. Despite its name, Advanced Call Center Technologies is a debt collection agency that may violate the FDCPA to collect a debt. Here is a secret you may not know: sending a Debt Validation Letter can stop collection calls.

If Advanced Call Center Technologies contact you, the first step is to respond by asking them to verify your account information, formally known as debt validation. In response to your request, the company has 30 days to provide documentation or cease collection efforts.

The Debt Validation Letter requests Call Center Technologies to prove the debt is yours. In addition, it references the Fair Debt Collection Practices Act (FDCPA), showing Advanced Call Center Technologies you are aware of your rights.

In some cases, Call Center Technologies may sue you, but SoloSuit can help you defend yourself by responding to the lawsuit. Keep reading to learn more.

An overview of Advanced Call Center Technologies

Established in 1996, Advanced Call Center Technologies, LLC (ACCT) provides outsourcing solutions for:

  • Customer service
  • Sales support
  • Fraud and dispute management
  • Claims processing and a wide variety of other programs

Its headquarters are in Pennsylvania, but it also operates in Arizona, California, Kansas, Texas, and Tennessee. Here are the contact details for Advanced Call Center Technologies, LLC:

1235 Westlakes Dr Ste 160
Berwyn, PA 19312-2417
(423) 283-5000 (phone)
(866) 704-5580 (toll-free)
(610) 640-4981 (fax)

Advanced Call Center Technologies reviews and complaints

Since 2008, ACCT has been accredited by the Better Business Bureau (BBB) and maintains an A+ rating. As a collection agency, its reported services do not align with those of a consumer protection agency.

The BBB website's response was limited to acknowledging that the Complaint had been received rather than offering substantive comments or attempts to resolve it.

The Consumer Financial Protection Bureau (CFPB) has 31 complaints of fraud and bad communication tactics. For example:

“I have a delinquent account. I have made previous arrangements to pay the balance. The first payment cleared in XXXX, 2017. I set up subsequent auto payments in the amount of XXXX for 5 months. I have the confirmations. They continue to call and continue to give me wrong information for transactions I did not authorize. They are calling to the point where I am being harassed. They have the payments set up, I do not understand why they continue to call or why they have the information wrong when they call me.”

Respond to an Advanced Call Center Technologies' debt lawsuit

You still have options, even if Advanced Call Center Technologies files a debt lawsuit against you. A proactive approach and specific steps will help you defeat Advanced Call Center Technologies in court.

Advanced Call Center Technologies must serve you with a debt collection Summons and Complaint if matters escalate to litigation. Be careful not to ignore the Summons and Complaints. Why? The judge assigned to your case will likely enter a default judgment against you if you do not file a formal Answer.

With a default judgment, Advanced Call Center Technologies can garnish your wages and seize your property to collect the debt. Responding to the Summons and Complaint with a written answer will help you avoid a default judgment.

To respond to a lawsuit against Advanced Call Center Technologies, follow these three steps:

  1. Respond to each of the claims listed in the Complaint. The Complaint details all the specific claims against you. As the first part of your debt Answer, you must admit, deny, or deny due to a lack of knowledge of each claim. To force the plaintiff to prove their claims, attorneys recommend denying as many as possible.

  2. Assert your affirmative defenses. Describe your side of the story in the next section of your Answer. An affirmative defense is any legal reason you shouldn't lose the case. For example, one way to raise an affirmative defense in a debt collection lawsuit is to raise the statute of limitations.

  3. Ensure Advanced Call Center Technologies receives a copy of the Answer you file with the court. If you want to avoid a default judgment, file your Answer before the deadline in your state. Send a copy to the attorney representing ACT as well. Use USPS-certified mail with a return receipt requested for all documents.

Learn more about these three steps by watching the following video:

What is Solo?

Solo makes it easy to resolve debt with debt collectors.

You can use SoloSuit to respond to a debt lawsuit, to send letters to collectors, and even to settle a debt. SoloSuit's Answer service is a step-by-step web-app that asks you all the necessary questions to complete your Answer. Upon completion, we'll have an attorney review your document and we'll file it for you.

SoloSettle can help you contact your debt collector or creditor and negotiate the debt to settle for less, all online. It simplifies and streamlines the process to settling your debt.

No matter where you find yourself in the debt collection process, Solo is here to help you resolve your debt.

>>Read the FastCompany article: Debt Lawsuits Are Complicated: This Website Makes Them Simpler To Navigate

>>Read the NPR story on SoloSuit. (We can help you in all 50 states.)

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"Finding yourself on the wrong side of the law unexpectedly is kinda scary. I started researching on YouTube and found SoloSuit's channel. The videos were so helpful, easy to understand and encouraging. When I reached out to SoloSuit they were on it. Very professional, impeccably prompt. Thanks for the service!" - Heather



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