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Stop Calls From 855-419-7365

Dena Standley | April 23, 2024

Dena Standley
Legal Expert, Paralegal
Dena Standley, BA

Dena Standley is a seasoned paralegal with more than 20 years of experience in legal research and writing, having received a certification as a Legal Assistant/Paralegal from Southern Technical College.

Edited by Hannah Locklear

Hannah Locklear
Editor at SoloSuit
Hannah Locklear, BA

Hannah Locklear is SoloSuit’s Marketing and Impact Manager. With an educational background in Linguistics, Spanish, and International Development from Brigham Young University, Hannah has also worked as a legal support specialist for several years.

Summary: It is frustrating to receive countless calls from 855-419-7365 and feel helpless because you may not know how to deal with them. The 855-419-7365 call comes from AT&T, and they want their money, but the consumer laws limit how far they can go to get it.

If you have received multiple calls from 855-419-7365, you are likely dealing with an AT&T collection agency, which is part of AT&T Inc. This company has a separate department in charge of collecting debt from consumers who use AT&T services. Their products range from phone, television, and internet services. Their contact information is:

After purchasing or using their services on credit, you are required to pay by a specific date. If not, your account is transferred to the AT&T collection department, and you will get calls from 855-419-7365 asking you to pay. SoloSuit will give you more information about AT&T and how to deal with their frustrating calls.

Understand your consumer rights

The first step in stopping calls from the AT&T collection agency is to understand your consumer rights, which are regulated by the Fair Trade Commission (FTC) and Consumer Financial Protection Bureau (CFPB). Once you know how the law protects you, you can face debt collectors confidently. The consumer laws that protect you are outlined in the Fair Debt Collection Practices Act. These guidelines state that AT&T collection agency should not:

  • Report an inaccurate debt on your credit report
  • Call you dozens of times a day for the same debt
  • Mistreat, lie or harass you as they attempt to collect their debt
  • Threaten you with a lawsuit for taking crucial documents if you don't pay
  • Refuse to give you more information about themselves or the debt
  • Ignore verifying the debt after sending a Debt Validation Letter

Sending a Debt Validation Letter succeeds in stopping most debt collector calls because the letter asks them to give more information about the debt. Most collection agencies do not have exhaustive details about consumer debt and may prefer not to pursue it further. Learn more from this video.

Complaints against AT&T collection agency

AT&T's collection agency is relentless in its efforts to collect money. It uses legal and sometimes illegal means to get consumers to pay their debt. However, it has received poor ratings for its services on major platforms. For instance, BBB has a rating of 1.09 stars from nearly 4,000 reviews, Trustpilot has a score of 1.3 stars from nearly 7,000 reviews, and Consumer Affairs has a rating of 1.4 stars from more than 7,000 reviews. The following is an example of a complaint from the CFPB database.

Let’s take a look at a real AT&T complaint involving their collections department:

“Last year, ATT sent me to collections for non returned wifi hardware, I returned the hardware with tracking with their return address label that they sent by email that they received on JULY 10 2023, which i have both email screen shots of and the collection was removed and now they sent to collections again for the same thing. I spoke with ATT collections tonight and they don't care that I have proof.”

Has AT&T sued you for a debt, and are wondering how to respond? Use our Answer template to ensure you fill in all the required information and improve your winning chances in court.

Stop AT&T collection agency calls for good

As mentioned earlier, you can stop AT&T calls by sending a Debt Validation Letter. The agents are legally required to stop calling until they respond. Other ways to stop 855-419-7365 calls are:

  • Tell them you are recording the call and will use it to report any consumer rights violation.
  • Ask them to communicate via email and respond to it when they send one.
  • Send a Cease and Desist Letter immediately if they persist in calling.
  • Once they verify the debt, dispute it with the three credit bureaus if it’s inaccurate.
  • Request to settle the debt for less than you owe.

SoloSettle by SoloSuit is a tool that helps you initiate and negotiate debt settlement for less than you owe. Once you settle the debt and have everything in writing, AT&T should stop calling for good.

Settle with SoloSettle

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